Facilities Manager in London

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

JOB DESCRIPTION SUMMARY

Supports the General Operations Manager and Community Managers to achieve operations and financial goals through overseeing the teams and performing the facilities tasks of a technical services and property maintenance function to both the internal and external parts of buildings, Public Realm and grounds, amenities, and multifamily blocks common areas to meet the Company’s requirements for building standards, health and safety, statutory compliance and overall asset functionality.

JOB DESCRIPTION

• Acts as a role model at all times by demonstrating the core values.
• Works with external stakeholders on a regular basis i.e. local council, project managers, fire services, contractors to ensure properties and the Public Realm are compliant in all aspects.
• Hires, onboards and develops capability of Facilities Maintenance for Multifamily blocks and Estate team members in order to meet key performance goals and future succession requirements.
• Works with General and Community Managers to develop a positive culture aligned to our brand pillars; championing consistency and operational excellence in the area of facilities management.
• Proactive in reaching continuous improvement through constant feedback to team members and to General and Community Managers.
• Actively seeks interaction and contact with residents with aim to improve service delivery and takes appropriate action to resolve and address service issues.
• Demonstrates clear understanding of key relationships with Landlords and Leaseholders of for sale blocks, Housing Associations, Multifamily blocks team members and residents, Energy Centre stakeholders, Retail tenants and contractors, Public Realm users and Wider Greystar Groups.

• Constitutes the takeover point from Construction to Operations of all Mechanical & Electrical, Building Maintenance Systems, Audio-Video Systems and Plants; participates in all handover trainings and ensures the growing facilities maintenance team is trained on all systems.
• Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span.
• Notification of major defects or failure trends to the General Operations Manager and Community Managers and with recommended actions and costings where appropriate.
• Works with Greystar Estate team, while leading the Greenford Quay Facilities Maintenance team to ensure Fabric, Electrical and Mechanical works are correctly specified and technical advice is available, being the point of contact for Capital works handover back to the property.
• Provides the General Manager and Wider Business team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.
• Inspects and signs off on other maintenance team members’ work to assess workmanship and effectiveness of policies and procedures; develops corrective action plans as needed.
• Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment; manages communication with finance team members and other stakeholders, as required.
• Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals.
• Contributes to the selection and management of the PPM Contractors.
• Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards.
• Maintains records of equipment and systems performance with scope to feed into Design and Development teams to be used as lessons learned in the development and construction of future blocks within Greenford Quay, as well as within the Wider Greystar platform.

• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the General and Community Managers on explaining any variances.
• Monitors reactive, statutory and PPM works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance.
• Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.
• Reviews and actions site risk assessments and method statements as required with Community Manager.
• Checks that there are no Contractors allowed within or on the property without the necessary RAM’s, PPE, induction and permit to work notices when appropriate.
• Carries out the requirements of HASWA and CDM.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
• Ensures that the appearance and physical aspects of the properties and of the Public Realm meet established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.

• Good level of general education educated to ‘A’/HND Level as a minimum or equivalent with demonstrable written and numerical skills.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook.
• An understanding of UK Health & Safety laws and statutory regulations relating to buildings management including interactions with Local Authority Representatives.
• A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in the building trades.
• Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures.
• General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards.
• Continually strives to improve knowledge, skills and abilities to produce the best results.

• Building maintenance experience in a Corporate residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration.
• Previous experience of supervising contractors/suppliers and of working with teams repairing and maintaining premium residential buildings.
• Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meet their obligations to operate a safe building.
• Exceptional communication skills and the ability to work with impact and influence and comfort with and awareness of the demands of working a customer-facing role.
• A strong work ethic and ability to work independently and take ownership of a task/project.
• A positive team player with a flexible and adaptable approach to work; including a willingness to work on-call or overtime where required.
• Strong commercial awareness with aptitude to determine the innovative and cost-effective solutions.

• A degree or equivalent qualification in a related discipline, e.g. engineering or estates management may be beneficial.
• A knowledge and understanding of change management with the ability to effectively implement it when required.
• IOSH qualified.
• An understanding of HVCA SFG20 maintenance job plans.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.