At a Glance
- Tasks: Join our team to create an amazing living experience for students in Wembley.
- Company: Greystar, a global leader in real estate management and student housing.
- Benefits: Training, growth opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for career advancement in a vibrant community.
- Why this job: Make a real impact on student life while developing your customer service skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally.
A great opportunity to become part of the team in our brand-new student housing in Wembley. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in Customer Service; further training, growth opportunities, and ongoing assistance will be available.
The perfect person for this role will contribute as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
- Supports events and activities within the Community.
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company's policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures.
- Ensure tenant refunds are completed in a timely manner and in line with Greystar's policy.
- Look to maximise efficiency of utilities.
Key Relationships
- Onsite Team Members.
About You
Knowledge & Qualifications
- Good level of general education.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
- A knowledge and understanding of UK Health and Safety requirements and legislation.
Experience & Skills
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills.
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills.
- Excellent organisation skills with the ability to multi task and prioritise.
- Numerical skills necessary to complete the above activities.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses. If you receive suspicious requests, please report them immediately.
Customer Service Associate in London employer: Greystar Management Services
Greystar is an exceptional employer, offering a dynamic work culture that prioritises collaboration and professional growth. With a commitment to excellence in financial reporting and client relationships, employees benefit from extensive training opportunities and the chance to work with a diverse portfolio of institutional clients. Located in Charleston, South Carolina, Greystar provides a vibrant environment that fosters innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding careers in real estate finance.
Contact Details:
Greystar Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in London
✨Tip Number 1
Get to know the company! Research Greystar and its values, especially their commitment to exceptional customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle various situations, like a resident complaint or a maintenance request. Being prepared with examples will make you stand out as someone who can deliver the top-notch service Greystar is known for.
✨Tip Number 3
Network like a pro! Connect with current or former Greystar employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Greystar family!
We think you need these skills to ace Customer Service Associate in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Associate role. Highlight your relevant experience in customer service and how it aligns with Greystar's mission to provide exceptional resident living.
Showcase Your Skills:Don’t forget to emphasise your excellent communication and organisational skills. Mention any experience you have with Microsoft Office or similar systems, as these are key for the role.
Be Personable:Greystar values a positive resident experience, so let your personality shine through in your application. Share examples of how you've gone above and beyond for customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Greystar team!
How to prepare for a job interview at Greystar Management Services
✨Know Your Stuff
Before the interview, make sure you research Greystar and their approach to customer service. Understand their values and how they aim to create a positive resident experience. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to deliver exceptional service, which is key for this role.
✨Be a Team Player
Since this role involves working closely with a team, be ready to discuss how you collaborate with others. Share examples of how you've supported your colleagues in previous jobs and contributed to a positive team environment. Highlighting your teamwork skills will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how Greystar measures success in customer service. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
