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- Tasks: Ensure a smooth night-time experience for residents while providing top-notch customer service.
- Company: Join Greystar, a leading global real estate company with a focus on community.
- Benefits: Enjoy competitive pension, healthcare, and holiday allowance as part of our team.
- Other info: Flexible 4 days on, 4 days off schedule with opportunities for personal growth.
- Why this job: Be the friendly face that keeps our community safe and engaged during the night.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office are essential.
The predicted salary is between 24000 - 36000 £ per year.
Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.
Key Role Responsibilities
- Acts as a role model at all times by demonstrating the core values.
- Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs).
- Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out.
- Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community.
- Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents.
- Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively.
- Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance.
- Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills.
- Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.
- Investigating maintenance problems and finding solutions where possible, to include:
- Managing basic lock and key issues e.g. reprogramming and resetting keys.
- Investigating basic heating and radiator problems.
- Investigating power supply problems at a basic level.
- Fixing leaks through isolating water supply.
Working schedule: 4 days on, 4 days off.
About You
- You should be equipped with a solid general education, showcasing both written and numerical proficiency.
- Proficiency in Microsoft Office applications such as Word, Excel, and Outlook is essential.
- It's preferable to have a grasp of UK Health and Safety policies, ideally with recognized training like IOSH or NEBOSH.
- Your repertoire should include excellent customer service skills, honed through significant experience in accommodation, hospitality, leisure, or reservations/membership environments.
- As a self-starter, you must possess the ability to motivate yourself, yet also thrive as a strong team player capable of autonomy and taking ownership.
- Demonstrating exceptional organizational abilities, multitasking prowess, and meticulous attention to detail is crucial.
- Being self-aware and culturally attuned, you should adapt your relationship-building, communication, and negotiation skills to suit diverse audiences.
- Lastly, your enthusiasm to consistently deliver exceptional stakeholder experiences and a commitment to continuous self-improvement should be evident.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan-European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.
Night Concierge in Southampton employer: Greystar (International)
Contact Detail:
Greystar (International) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge in Southampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the property management or hospitality sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive and visit local properties! Introduce yourself to the management teams and express your interest in working as a Night Concierge. Sometimes, showing up in person can make a lasting impression that an online application can't.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and safety protocols. Think about scenarios where you've handled complaints or resolved issues effectively, as these will showcase your skills and experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Greystar.
We think you need these skills to ace Night Concierge in Southampton
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to create exceptional experiences for others, just like we do at StudySmarter!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Night Concierge role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight relevant skills and experiences that align with the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Greystar (International)
✨Know Your Customer Service Skills
As a Night Concierge, exceptional customer service is key. Be ready to share specific examples of how you've handled customer complaints or provided outstanding service in previous roles. This will show your ability to maintain high standards and ensure resident satisfaction.
✨Familiarise Yourself with Health and Safety Protocols
Understanding UK Health and Safety policies is crucial for this role. Brush up on relevant regulations and be prepared to discuss how you would handle safety issues or emergencies. This demonstrates your commitment to maintaining a safe environment for residents and staff.
✨Showcase Your Problem-Solving Skills
The job involves managing minor maintenance issues and responding to various challenges. Think of instances where you've successfully resolved problems, whether it's fixing a leak or handling a lockout situation. Highlighting these experiences will illustrate your proactive approach.
✨Demonstrate Teamwork and Autonomy
While the role requires independence, being a team player is equally important. Share examples of how you've collaborated with others in past jobs while also taking ownership of your responsibilities. This balance is essential for ensuring smooth operations during night shifts.