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For Companies At a Glance
- Tasks: Engage with residents, conduct viewings, and manage leasing activities daily.
- Company: Greystar is a global leader in real estate, specialising in rental housing management.
- Benefits: Enjoy competitive pension, healthcare, holiday allowance, and more perks.
- Why this job: Join a vibrant team, enhance your customer service skills, and make a real impact.
- Qualifications: Good education, sales experience, and proficiency in Microsoft Office required.
- Other info: Diversity is valued; Greystar promotes an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Key Role Responsibilities
- Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
- Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
- Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
- Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
- Follows up on receipt of required documentation, contract returns and processes payments.
- Conducts scheduled Residents’ apartment visits.
- Responds to online (webchat) and email enquiries in a professional and engaging manner.
- Supports other communities when required including cross selling based upon potential resident requirements.
- Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings.
- Actively understands, updates and improves knowledge of community, amenities, units and local area features.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Supports Resident events and activities within the Community
- Assists with Community preparations, including move-in and move-out processes.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Screens property visitors, guests and contractors
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Register, secure and correctly issue Resident parcels/deliveries
- Proactively attends to or organises ad hoc or minor cleaning requirements.
- Any other reasonable request from management team
About You
You must possess excellent customer service skills, backed by significant experience in a customer-facing service delivery role. As a valuable team player, your strength lies in building strong relationships and influencing others positively. The ability to act autonomously and make decisions when required is crucial. Proficiency in fluent English, both verbally and in writing, is essential for effective communication. A flexible approach to work and adaptability to thrive in a changing environment are key attributes, complemented by your enthusiasm to consistently deliver an exceptional experience to stakeholders and a commitment to continuous self-improvement.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company’s business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria and Spain.
One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/
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Leasing Associate employer: Greystar (International)
Contact Detail:
Greystar (International) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate
✨Tip Number 1
Familiarise yourself with the local rental market and property trends in London. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role and the community you'll be serving.
✨Tip Number 2
Practice your customer service skills by engaging with potential residents or clients in real-life scenarios. Role-playing common leasing situations can prepare you for the types of interactions you'll have as a Leasing Associate.
✨Tip Number 3
Network with current or former employees of Greystar or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Stay updated on the latest technology and software used in property management. Being proficient in these tools can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Leasing Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the real estate or hospitality sectors. Use specific examples that demonstrate your ability to exceed customer expectations and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Leasing Associate role at Greystar. Mention how your skills align with their core values, such as equality and diversity, and provide examples of how you've successfully built relationships in previous roles.
Showcase Your Customer Service Skills: Emphasise your excellent customer service skills throughout your application. Provide examples of how you've handled customer queries and complaints effectively, showcasing your ability to maintain a high level of professionalism.
Highlight Your Organisational Skills: Since the role requires strong organisational abilities, mention any experience you have in managing multiple tasks simultaneously. Detail how you prioritise tasks and maintain accuracy under pressure, which is crucial for achieving targeted leasing numbers.
How to prepare for a job interview at Greystar (International)
✨Showcase Your Customer Service Skills
As a Leasing Associate, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to build relationships and create a welcoming environment.
✨Demonstrate Your Sales Acumen
Since the role involves sales and leasing activities, come ready to discuss your experience in converting leads into sales. Prepare to talk about your strategies for achieving targets and how you handle objections from potential residents.
✨Familiarise Yourself with the Community
Research Greystar and the specific community you'll be working in. Understand the amenities, local area features, and what makes it unique. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you've successfully resolved customer complaints or managed challenging interactions, and be ready to discuss them.
