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- Tasks: Join our team to keep the community clean and welcoming for all residents.
- Company: Greystar is a global leader in real estate, specialising in rental housing management.
- Benefits: Enjoy competitive pay, healthcare, holiday allowance, and a supportive work environment.
- Why this job: Be part of a friendly team that values cleanliness and enhances resident experiences.
- Qualifications: Previous cleaning experience and strong customer service skills are essential.
- Other info: We celebrate diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 20000 - 28000 £ per year.
Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.
Key Role Responsibilities
- Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
- Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.
- Cleans the reception, offices, common spaces and restrooms.
- Checks on a daily basis all amenity areas and cleans where required.
- Carries out a full litter pick daily to all external areas in the community.
- Ensures all empty rooms and apartments and targeted show flats are freshened throughout the day to maintain market-ready appeal.
- Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.
- Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor.
- Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
- Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine.
- Ad hoc requests to address Resident concerns or queries.
- Maintains an appropriate inventory of cleaning supplies, and informs the appropriate supervisor when a re-order is necessary.
- Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.
About You
- Previous experience of maintaining cleanliness within a customer occupied environment.
- Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.
- Ability to work autonomously, using initiative when required.
- Strong attention to detail.
- Flexible approach to work and adaptable to thrive in a changing environment.
- Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan-European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.
Housekeeper employer: Greystar (International)
Contact Detail:
Greystar (International) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and procedures commonly used in residential communities. This knowledge will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively interacted with residents or clients in previous roles. Being able to communicate effectively is key in this position.
✨Tip Number 3
Research Greystar's values and mission, particularly their commitment to equality and diversity. Being able to align your personal values with theirs can make a strong impression during the hiring process.
✨Tip Number 4
Network with current or former employees of Greystar if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintaining cleanliness in customer-occupied environments. Emphasise any previous roles where you demonstrated attention to detail and problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to work autonomously. Mention specific examples of how you've positively responded to customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in interpersonal communication and your flexible approach to work. These are key attributes that Greystar values in their team members.
Show Enthusiasm for the Role: Express your passion for maintaining a clean and welcoming environment in your application. Let them know why you want to be part of their community team and how you can contribute to enhancing resident experiences.
How to prepare for a job interview at Greystar (International)
✨Show Your Attention to Detail
As a housekeeper, attention to detail is crucial. During the interview, highlight specific examples from your past experience where your keen eye for cleanliness made a difference in a communal or customer-occupied environment.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss situations where you encountered challenges while cleaning or maintaining spaces. Explain how you approached these problems and what solutions you implemented, showcasing your ability to think on your feet.
✨Emphasise Customer Service Experience
Since this role involves interacting with residents, it's important to demonstrate your customer service skills. Share examples of how you've positively responded to customer queries or resolved issues in previous roles.
✨Express Flexibility and Adaptability
The job requires a flexible approach to work. Be ready to talk about times when you had to adapt to changing circumstances or priorities, and how you managed to maintain high standards of cleanliness despite those changes.
