At a Glance
- Tasks: Join a team to deliver exceptional resident experiences and manage property operations.
- Company: Greystar, a leading global real estate company with a focus on community.
- Benefits: Competitive pension, healthcare, holiday allowance, and more.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a positive impact in residents' lives while developing your customer service skills.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 24000 - 36000 £ per year.
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the Community.
- Establishes and maintains relationships with clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, move ins, following up on enquiries.
- Assists with Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures.
- Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
- Look to maximise efficiency of utilities.
About You
- Good level of general education.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
- A knowledge and understanding of UK Health and Safety requirements and legislation.
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills.
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills.
- Excellent organisation skills with the ability to multi task and prioritise.
- Numerical skills necessary to complete the above activities.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Flexible approach to work and adaptable to thrive in a changing environment.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.
Front Desk/ Customer Service Associate employer: Greystar (International)
At Greystar, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a crucial role in enhancing the resident experience. As a Groundskeeper, you will benefit from competitive pension plans, healthcare, and generous holiday allowances, all while working in a vibrant community that values cleanliness and safety. Join us to grow your skills in maintenance and repairs, and be part of a team dedicated to creating a welcoming atmosphere for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk/ Customer Service Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Greystar and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 3
Show off your teamwork spirit! Greystar values collaboration, so be prepared to discuss how you've worked effectively in teams before. Highlight your ability to support and respect your colleagues while achieving common goals.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Desk/ Customer Service Associate
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create memorable experiences for customers, just like you'll be doing for our residents!
Be a Team Player:Since we work closely as a team, it's important to showcase your ability to collaborate and support others. Share examples of how you've worked with colleagues to achieve common goals or improve service delivery.
Tailor Your Application:Take the time to tailor your application to the specific role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit into our vision at Greystar.
Apply Through Our Website:We encourage you to apply through our careers site! It’s the best way to ensure your application gets to us directly. Plus, you can explore more about our company culture and values while you're there.
How to prepare for a job interview at Greystar (International)
✨Know the Company Inside Out
Before your interview, take some time to research Greystar and its values. Understand their approach to customer service and community management. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve delivered exceptional customer service. Think about times when you went above and beyond to meet a customer's needs or resolved a complaint effectively. This will demonstrate your ability to handle the responsibilities of the role.
✨Be a Team Player
Since the role involves working closely with a team, be ready to discuss how you collaborate with others. Share examples of how you’ve supported colleagues in previous jobs and contributed to a positive work environment. Highlighting your teamwork skills will resonate well with the interviewers.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific scenarios, such as dealing with a difficult resident or managing multiple tasks at once. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
