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- Tasks: Join a team to enhance resident experiences and manage property operations.
- Company: Greystar is a global leader in real estate, specialising in rental housing management.
- Benefits: Enjoy competitive pension, healthcare, holiday allowance, and more perks.
- Why this job: Be part of a diverse team that values equality and community engagement.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office required.
- Other info: Flexible work environment with opportunities for personal growth.
The predicted salary is between 24000 - 33000 £ per year.
Join to apply for the Customer Service Associate role at Greystar (International). Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the Community.
- Establishes and maintains relationships with clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, move ins, following up on enquiries.
- Assists with Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures.
- Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
- Look to maximise efficiency of utilities.
About You
- Good level of general education.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
- A knowledge and understanding of UK Health and Safety requirements and legislation.
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills.
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills.
- Excellent organisation skills with the ability to multi task and prioritise.
- Numerical skills necessary to complete the above activities.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Flexible approach to work and adaptable to thrive in a changing environment.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company’s business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.
Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.
Contact Detail:
Greystar (International) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with Greystar's values and mission. Understanding their commitment to community and customer service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your knowledge of UK Health and Safety regulations. Being able to discuss these confidently will demonstrate your preparedness for the role and your commitment to maintaining a safe environment for residents.
✨Tip Number 3
Network with current or former employees of Greystar. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare examples of how you've delivered exceptional customer service in previous roles. Be ready to share specific situations where you exceeded customer expectations, as this is crucial for the Customer Service Associate position.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to build relationships, handle complaints, and deliver exceptional service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Greystar's values. Mention specific experiences where you exceeded customer expectations or contributed to a positive community environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant systems. Mention your organisational skills and ability to multitask, as these are crucial for managing administrative tasks effectively.
Showcase Teamwork and Flexibility: Provide examples of how you've worked well in a team and adapted to changing environments. This will demonstrate your ability to thrive in the dynamic setting of property management and customer service.
How to prepare for a job interview at Greystar (International)
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to anticipate and exceed expectations.
✨Demonstrate Teamwork
Greystar values collaboration, so be ready to discuss your experiences working in a team. Share instances where you supported colleagues or contributed to a positive team environment, showcasing your relationship-building skills.
✨Familiarise Yourself with Health and Safety Regulations
Understanding UK Health and Safety requirements is crucial for this role. Brush up on relevant legislation and be prepared to discuss how you would ensure compliance in your day-to-day tasks.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to act autonomously or make quick decisions, and be ready to explain your thought process.
