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- Tasks: Join a team to enhance resident experiences and manage property operations.
- Company: Greystar, a leading global real estate company with a focus on community.
- Benefits: Competitive pension, healthcare, holiday allowance, and more.
- Why this job: Make a difference in residents' lives while gaining valuable experience.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
- Other info: Flexible work environment with opportunities for personal growth.
The predicted salary is between 10 - 13 £ per hour.
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
- Supports events and activities within the Community.
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company's policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures.
- Ensure tenant refunds are completed in a timely manner and in line with Greystar's policy.
- Look to maximise efficiency of utilities.
About You
You should possess a good level of general education and be proficient in Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems such as databases or booking systems (training will be provided for in-house systems). You should have a solid understanding of UK Health and Safety requirements and legislation and demonstrate excellent customer service skills with significant experience in customer-facing roles. Being a good team player with strong relationship-building and influencing skills is essential, alongside the ability to act autonomously, make decisions, and prioritize tasks effectively. Fluency in English, both verbal and written, along with exceptional organizational and numerical skills, is required. You should be self and culturally aware, able to adapt your communication and negotiation skills to different audiences, and show a flexible approach to work in a changing environment. Lastly, enthusiasm for delivering exceptional stakeholder experiences and a commitment to continuous self-improvement are crucial.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar's pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.
Customer Service Associate - Part Time 20 Hours in Blackheath employer: Greystar (International)
Contact Detail:
Greystar (International) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Part Time 20 Hours in Blackheath
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Greystar and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering exceptional resident experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company. They might even give you tips on what to highlight during your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Greystar team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Associate - Part Time 20 Hours in Blackheath
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to create memorable experiences for customers in the past.
Be a Team Player: Since this role is all about working as part of a team, let us know about your teamwork skills. Share examples of how you've supported colleagues and contributed to a positive work environment.
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the listing to show that you understand what we're looking for and how you fit into our vision.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Greystar (International)
✨Know Your Stuff
Before the interview, make sure you understand Greystar's values and the role of a Customer Service Associate. Familiarise yourself with their approach to resident experience and how you can contribute to that. This will show your genuine interest in the company and the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you resolved complaints or created memorable experiences. This will demonstrate your ability to deliver exceptional service, which is key for this role.
✨Team Player Vibes
Since this role involves working closely with a team, be ready to discuss how you collaborate with others. Share instances where you supported your colleagues or contributed to a positive team environment. Highlighting your teamwork skills will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, upcoming community events, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
