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- Tasks: Be the night hero ensuring safety and exceptional service for our residents.
- Company: Join Greystar, a global leader in real estate with a focus on community.
- Benefits: Enjoy competitive pay, healthcare, pension, and generous holiday allowance.
- Why this job: Make a real difference in residents' lives while developing valuable skills.
- Qualifications: Customer service experience and a proactive attitude are key.
- Other info: Flexible 4 days on, 4 days off schedule for work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.
Key Role Responsibilities
- Acts as a role model at all times by demonstrating the core values.
- Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs).
- Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out.
- Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community.
- Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents.
- Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively.
- Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance.
- Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills.
- Handles minor maintenance issues and the effective reporting of all tenant faults if unable to deal with the fault there and then.
- Investigates maintenance problems and finds solutions where possible, to include:
- Managing basic lock and key issues e.g. reprogramming and resetting keys.
- Investigating basic heating and radiator problems.
- Investigating power supply problems at a basic level.
- Fixing leaks through isolating water supply.
Working schedule: 4 days on, 4 days off.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company’s business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan-European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.
Night Concierge in Birmingham employer: Greystar (International)
Contact Detail:
Greystar (International) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greystar's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the Night Concierge role.
✨Tip Number 2
Practice your customer service skills! As a Night Concierge, you'll be the face of the community during the night. Think of scenarios where you might need to handle complaints or assist residents, and prepare some responses that highlight your problem-solving abilities.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about working at Greystar. They might share valuable insights that could help you stand out in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Greystar team. Good luck!
We think you need these skills to ace Night Concierge in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond to ensure a great experience for others, just like you would as a Night Concierge.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively, especially during those late-night shifts!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. Whether it’s handling complaints or managing maintenance issues, we want to know how you approach problem-solving and keep things running smoothly.
Apply Through Our Website: Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for the Night Concierge position. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Greystar (International)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with key tasks like customer service, safety protocols, and maintenance issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Night Concierge, exceptional customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled complaints or resolved issues effectively, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would handle common challenges faced in the role, such as lockouts or maintenance issues. Think through scenarios and articulate your thought process on how you'd resolve them. This shows that you can think on your feet and are proactive in finding solutions.
✨Emphasise Teamwork and Communication
The Night Concierge role involves liaising with both day and night teams. Share examples of how you've successfully communicated and collaborated with others in previous roles. This will highlight your ability to maintain smooth operations and ensure effective handovers, which is key for this position.
