Administrative Assistant

The Administration Assistant role will be integral in supporting the Onsite team with day-to-day administrative tasks, ensuring the team’s key performance goals are met.

Key Role Responsibilities

• Provides proactive reception support and excellent customer service to all residents ensuring queries are handled in a timely manner.
• Answers incoming calls and completes related tasks or logs with the relevant team member to resolve or handle as appropriate.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices, posting payments and debt management activities and copying of documents.
• Supports the Assistant Manager and Community Manager in co-ordinating the tenancy management process, which includes apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the tenancy agreement.
• Communicates and conducts scheduled residents’ apartment visits.
• Assists with Community preparations and documentation around rentals and move-in and move-out processes.
• Performs communication outreach activities to generate awareness of required activities, i.e. inspections, events, etc.
• Supports the creation of a positive, memorable experience for residents by exceeding expectations.
• Places orders for department consumables, raising POs and receiving work orders.
• Preparation and distribution of various communications such as newsletters, surveys, etc.
• Ad hoc tasks such as setting up for events, purchasing items for the site, etc.
• Organizes and audits parcel rooms.

About You

• Good level of general education with good written and numerical skills.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in-house systems).

Experience & Skills

• Excellent customer service skills and significant experience in a similar role.
• Strong team player.
• Excellent written and verbal communication skills.
• Demonstrable relationship building skills with the confidence to liaise with stakeholders at all levels.
• Ability to multitask and prioritize.
• Numerical skills necessary to complete the above activities.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan-European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.