Multi-Site Facilities Manager in Staines

Reporting to the Regional Facilities Manager (RFM), the Multi-Site Facilities Manager will be responsible for the day-to-day operation of the designated Assets. They will provide effective leadership, guidance and support for all services through the management of directly employed Team Members, sub-contractors and suppliers. They will ensure the effective delivery of the FM services to the complete satisfaction of Community Manager, Regional Operations Manager and RFM, through achievement of quality standards (SFG20) within agreed annual budgets and will also participate in the tendering / negotiating of new contracts and business development.

Key Role Responsibilities

• Manage all day-to-day site-based hard FM services through effective leadership of the on-site Facilities Team.
• Manage effective site-specific reactive maintenance, planned preventative maintenance and life cycle replacement programs.
• Implement procedures to ensure innovative and effective energy and utilities management and monitoring.
• Actively seek interaction and contact with residents to proactively improve service delivery and take appropriate action to resolve service issues.
• Lead the on-site Facilities Team to achieve key performance indicators (KPIs) in alignment with company standards and operational expectations.
• Hire, onboard and develop capability of team members to meet key performance goals and future succession requirements.
• Manage all sub-contractors and service providers, including specialist building maintenance contractors, grounds maintenance contractor and pest control contractor.
• Coordinate and monitor minor works contractors and suppliers standards; retain accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conduct annual PAT testing to achieve statutory compliance.
• Issue all relevant permits to contractors to ensure compliance with Greystar Policies & Procedures.
• Ensure that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.
• Ensure that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections.
• Produce monthly financial & contract specific reports as needed by the Community Manager/Regional Operations Manager/Regional Facilities Manager and ensure the timely supply of site management information as required.
• Maintain adequate inventory of spare parts and maintenance materials and work with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Originate, approve and submit purchase orders and process invoices from vendors, contractors and service providers for payment and manage communication with finance team members and other stakeholders as required.
• Contribute to the development of the annual budget(s) for the properties and be accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Community Manager.
• Implement our Health and Safety policy and Procedures to ensure the safety and welfare of all employees, sub-contractors, end users and the public. Produce monthly Health & Safety Reports.
• Support the planning and execution of CAPEX projects, ensuring works are delivered efficiently and in line with organisational standards.
• Maintain accurate and up to date PMS and CAFM records, ensuring all tasks are completed in accordance with defined company KPIs.
• Prepare, attend and lead on all external risk assessments, proactively closing out any raised actions.

About You

• An understanding of UK Health & Safety laws and statutory regulations relating to high rise buildings management (i.e. the building safety regulations) including interactions with Local Authority Representatives.
• A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent level of experience (i.e. 5 years industry knowledge).
• Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures is advantageous.
• Knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards.
• Building maintenance experience in a High-Rise Residential environment or similar.
• Previous experience of supervising contractors/suppliers and of working with teams repairing and maintaining premium residential buildings.
• Experience developing and maintaining risk assessments, managing planned preventative maintenance systems.
• Experience of managing fire door inspections remediation (Desirable).
• People management training (Desirable).
• NEBOSH qualified (desirable).
• An understanding of SFG20 (Desirable).
• IWFM Level 4 (Desirable).

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar's pan-European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site.