Service Desk Team Lead (Contract) in Slough

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

JOB DESCRIPTION SUMMARY

Oversees and performs the facilities maintenance tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas across a group of properties to meet the Company’s requirements for building standards, health and safety, statutory compliance and overall asset functionality.

Key Role Responsibilities:

• Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards achieving NPS targets.
• Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span.
• Contributes to the success of the turnover process to prepare for the following leasing and new check-ins cycle by managing and ensuring completion of the Apartments inspection.
• Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works.
• Provides the Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.
• Inspects work performed by other maintenance team members and contractors to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed.
• Develops capability of team members in order to meet key performance goals and future succession requirements.
• Maintains adequate inventory of spare parts and maintenance materials and works with the Facilities Manager or Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals.
• Monitors reactive, statutory and PPM works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property.
• Coordinates and monitors minor works contractors and suppliers standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records to achieve statutory compliance.
• Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.
• Supports external contractors whilst on site in line with key management policies & procedures, access to accommodation and codes of conduct.
• Reviews and actions site risk assessments and method statements as required with the Facilities Manager.
• Checks that there are no Contractors allowed within or on the property without the necessary RAMs, PPE, induction and permit to work notices when appropriate.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Demonstrates customer services skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.

About You:

• A reasonable level of general education educated to O Level / GCSE level or equivalent with demonstrable written and numerical skills.
• A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in the building trades.
• Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures.
• General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards.
• Continually strives to improve knowledge, skills and abilities to produce the best results.

Experience & Skills:

• Essential: Building maintenance experience in a domestic residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration.
• Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meet their obligations to operate a safe building.
• A strong work ethic and ability to work independently and take ownership of a task/project end to end.
• The ability to effectively supervise Contractors and Suppliers.
• The ability to work with aptitude to determine the most cost effective solutions to repairs without sacrificing on quality.
• A positive team player with a flexible and adaptable approach to work; including a willingness to work on-call or overtime where required.
• Exceptional communication skills and customer service approach, and comfort with and awareness of the demands of working in a customer-facing role.

• Desirable: NICEIC Registered Electrician an advantage.
• IOSH qualified.
• An understanding of HVCA SFG20 maintenance job plans.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses.