At a Glance
- Tasks: Lead a supportive team ensuring high cleanliness standards in the community.
- Company: Join Greystar, a global leader in real estate with a focus on equality and diversity.
- Benefits: Enjoy competitive pension, healthcare, and holiday allowance.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Trade qualification and experience in repairs and maintenance are essential.
The predicted salary is between 36000 - 60000 £ per year.
Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
Maintain a focus on delivering services within agreed budgetary & resource parameters.
Monitor the electronic maintenance reporting system through TCAS or Base360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
Administer all property maintenance & records in accordance with Greystar policies & procedures.
Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning.
Respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary.
Undertake repair and maintenance tasks to a high quality including plumbing, painting/decorating, maintenance of lighting and required statutory testing.
Move furniture and heavy items from location to location on site as required.
Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
Co-ordinate Contractors/Suppliers executing minor works contract on site.
Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS & Permits to Work.
Highlight and assist with the management of any community works.
Assist the Community Manager in key management ensuring high levels of security at all times.
Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.
Ensure the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required.
Manage & maintain all statutory testing records, utilising other team members where appropriate.
Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations.
Report any incidents or accidents to the Community Manager using the correct system and documentation.
Review site risk assessments as required with Community Manager.
A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is essential experience in Decorating and making good.
Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in the following trades.
Fluent English verbal and written communication skills.
Good team player with strong relationship building and influencing skills.
Positive approach and ability to work with little supervision.
Contractor & Supplier Supervision skills are desirable.
Flexible approach to work and adaptable to thrive in a changing environment.
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard.
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally.
One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.
Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site.
Service Desk Team Lead (Contract) employer: Greystar Europe
Greystar is an exceptional employer that fosters a friendly and supportive work environment, ensuring that all team members contribute to maintaining high standards of cleanliness and safety within the community. With a strong commitment to employee growth, competitive benefits including healthcare and pension plans, and a focus on equality and diversity, Greystar offers a rewarding career path for those looking to make a meaningful impact in the residential property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Lead (Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Team Lead role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Greystar and their values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to maintaining high standards in community cleanliness and maintenance.
✨Tip Number 3
Practice your responses to common interview questions, especially around teamwork and problem-solving. Use examples from your past experiences that highlight your skills in managing contractors and ensuring quality service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Greystar team.
We think you need these skills to ace Service Desk Team Lead (Contract)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Service Desk Team Lead role. We want to see how you can contribute to maintaining high standards of cleanliness and service within our community.
Showcase Your Experience:Don’t hold back on sharing your relevant experience in repairs and maintenance, especially in a residential setting. We love to see examples of your past work that demonstrate your ability to manage tasks effectively and maintain high-quality standards.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to describe your qualifications and experiences. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to review your application and get you into the process quickly!
How to prepare for a job interview at Greystar Europe
✨Know Your Stuff
Make sure you brush up on your technical skills related to repairs and maintenance. Be ready to discuss your experience with plumbing, decorating, and any other relevant trades. This will show that you’re not just a good communicator but also have the hands-on skills needed for the role.
✨Showcase Your Team Spirit
Since this role involves working closely with a team, be prepared to share examples of how you've successfully collaborated in the past. Highlight your relationship-building skills and how you’ve influenced positive outcomes within a team setting.
✨Be Ready for Real-Life Scenarios
Expect situational questions that test your problem-solving abilities. Think about times when you had to manage contractors or handle unexpected maintenance issues. Sharing specific examples will demonstrate your ability to think on your feet and manage challenges effectively.
✨Understand the Company Culture
Familiarise yourself with Greystar’s values, especially their commitment to equality and diversity. Be ready to discuss how you can contribute to a positive work environment and support these values in your role as a Service Desk Team Lead.
