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- Tasks: Join our Community team to ensure top-notch repairs and maintenance for residents.
- Company: Greystar is a global leader in rental housing management and development.
- Benefits: Enjoy competitive pension, healthcare, holiday allowance, and more!
- Why this job: Make a real impact on resident satisfaction while working in a diverse and inclusive environment.
- Qualifications: GCSE level education with trade qualifications in plumbing, electrical, or carpentry required.
- Other info: Be part of a rapidly expanding company with a commitment to equality and diversity.
The predicted salary is between 30000 - 42000 £ per year.
Contributes to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of repairs, maintenance tasks, planned and unplanned works and statutory compliance of the building fabric and mechanical and electrical systems. Inspects and diagnoses faults, in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.
Key Role Responsibilities
- Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
- Communicates effectively with residents, clients, contractors and colleagues, demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.
- Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
- Promotes customer satisfaction by providing regular updates to residents via OneSite regarding ongoing or delayed maintenance issues.
- Administers all property maintenance & records in accordance with Greystar policies & procedures
- Maintains a focus on delivering services within agreed budgetary & resource parameters
- Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning
- Diagnoses and undertakes repair and maintenance tasks to a high-quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organises and oversees repairs to completion if referred to contractors.
- Understands and responds to health and safety matters in an appropriate & timely manner
- Reports any incidents or accidents to the Community Manager using the correct system and documentation
- Moves furniture and heavy items around site as required
- Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
- Coordinates and accompanies external Contractors/Suppliers executing minor works on site
- Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.
- Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work.
- Highlights and assists with the management of any community works.
- Assists the Community Manager in key management ensuring high levels of security at all times.
- Ensures annual checks are carried out for their statutory insurance and qualifications.
- Manages and maintains all statutory testing records, utilising other team members where appropriate
- Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations
- Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required
- Practices proper safety techniques in accordance with Company and safe systems of work guidelines
- Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
- Reviews site risk assessments as required with Community Manager.
- Seeks to maximise efficiency of utilities.
About You
- A reasonable level of general education educated to O Level / GCSE level or equivalent with demonstrable written and numerical skills.
- Awareness of H&S requirements on site
- Continually strives to improve knowledge, skills and abilities to produce the best results
- A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.
Experience & Skills
- Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter
- Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.
- Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.
- Fluent English verbal and written communication skills
- Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents
- Good team player with strong relationship building and influencing skills
- Positive approach and ability to work on own initiative
- Ability to determine cost effective solutions to repairs
- Contractor & Supplier Supervision skills are desirable
- Excellent organization skills with the ability to multi task and prioritise
- Flexible approach to work and adaptable to thrive in a changing environment.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company\’s business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site athttps://jobs.greystar.com/.
Maintenance Technician - 2 in Greenford employer: Greystar Europe
Contact Detail:
Greystar Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Technician - 2 in Greenford
✨Tip Number 1
Familiarise yourself with the specific maintenance tasks mentioned in the job description, such as plumbing, electrical systems, and general repairs. Being able to discuss your hands-on experience in these areas during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively interacted with residents or clients in previous roles. This is crucial since the job involves liaising with various stakeholders, and demonstrating your ability to maintain clear communication can set you apart.
✨Tip Number 3
Research Greystar's values and their approach to community management. Understanding their commitment to customer satisfaction and safety will help you align your responses during interviews, showing that you're a good cultural fit for the company.
✨Tip Number 4
Prepare to discuss your experience with electronic maintenance reporting systems like Onesite. Highlighting your familiarity with such tools can demonstrate your readiness to manage maintenance tasks efficiently and keep accurate records, which is a key responsibility of the role.
We think you need these skills to ace Maintenance Technician - 2 in Greenford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance and repairs, particularly in plumbing, electrical systems, and carpentry. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, such as your ability to communicate effectively with residents and manage maintenance tasks.
Highlight Relevant Qualifications: Clearly list any trade qualifications or certifications you hold, such as City and Guilds or NVQ. Emphasise your understanding of health and safety requirements, as this is crucial for the role.
Showcase Soft Skills: Don't forget to mention your soft skills, such as teamwork, communication, and problem-solving abilities. These are essential for working effectively within the Community team and ensuring resident satisfaction.
How to prepare for a job interview at Greystar Europe
✨Showcase Your Technical Skills
Be prepared to discuss your experience with plumbing, electrical systems, and general maintenance tasks. Highlight specific examples of repairs you've successfully completed in a residential setting, as this will demonstrate your hands-on expertise.
✨Communicate Effectively
Since the role involves liaising with residents and contractors, practice clear and concise communication. Be ready to explain how you would keep residents informed about ongoing maintenance issues, showcasing your customer service skills.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've diagnosed faults or resolved maintenance challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your ability to think on your feet.
✨Understand Health and Safety Regulations
Familiarise yourself with health and safety requirements relevant to maintenance work. Be ready to discuss how you ensure compliance and safety on site, as this is crucial for the role and shows your commitment to maintaining a safe environment.
