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For Companies At a Glance
- Tasks: Engage with residents, manage leasing activities, and ensure exceptional customer service daily.
- Company: Join Greystar, a global leader in real estate management and development.
- Benefits: Enjoy competitive pension, healthcare, holiday allowance, and more perks.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office required.
- Other info: Training provided for property operations software; flexible and supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.
Key Role Responsibilities
- Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions
- Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
- Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
- Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
- Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
- Follows up on receipt of required documentation, contract returns and processes payments.
- Conducts scheduled Residents apartment visits.
- Manages cancellations.
- Responds to online (webchat) and email enquiries in a professional and engaging manner
- Supports other communities when required including cross selling based upon potential resident requirements.
- Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings
- Actively understands, updates and improves knowledge of community, amenities, units and local area features.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Supports Resident events and activities within the Community
- Assists with Community preparations, including move-in and move-out processes.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Screens property visitors, guests and contractorsResponds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystars complaints procedure.
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Completes Health and Safety compliance activities in line with the Companys policies and procedures
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Register, secure and correctly issue Resident parcels/deliveries
- Proactively attends to or organises ad hoc or minor cleaning requirements
About you
- Good level of general education
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operations software. Training will however, be provided.
Experience & Skills
- Excellent customer service skills and significant experience in a sales role in a similar worldclass accommodation/hospitality/leisure or reservations/membership environment.
- The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets
- Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail
- Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- A team player who is evidently approachable and welcoming
- Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
- Proficient at using online and web tools/resources for gathering and presenting research and information
- High attention to detail in personal presentation
- Fluent English verbal and written communication skills
- Numerical skills necessary to complete the above activities
Desirable
- Detailed knowledge of Landlord/Tenant Legislation
- Residential Property or relevant qualification
- A knowledge and understanding of UK Health and Safety requirements and legislation
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company\’s business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site athttps://jobs.greystar.com/.
Leasing Associate in East London employer: Greystar Europe
Contact Detail:
Greystar Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate in East London
✨Tip Number 1
Familiarise yourself with the local area of East London. Understanding the amenities, transport links, and community features will help you engage with potential residents and answer their queries effectively.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily focuses on delivering an exceptional resident experience, showcasing your ability to handle enquiries and complaints with a positive attitude will set you apart.
✨Tip Number 3
Network with professionals in the property management sector. Attend local events or join online forums to connect with others in the industry, which can provide insights and potentially lead to referrals.
✨Tip Number 4
Demonstrate your sales acumen by preparing examples of how you've successfully converted leads into sales in previous roles. This will highlight your ability to meet and exceed leasing targets.
We think you need these skills to ace Leasing Associate in East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in accommodation or hospitality. Use specific examples that demonstrate your ability to exceed customer expectations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Leasing Associate role and how your skills align with the responsibilities outlined in the job description. Mention your ability to build strong relationships and provide exceptional service.
Showcase Your Skills: Emphasise your proficiency in Microsoft Office and any property operations software you have used. Highlight your organisational skills and attention to detail, as these are crucial for managing leasing activities effectively.
Prepare for Potential Questions: Think about how you would respond to questions regarding customer service scenarios, handling complaints, and your approach to multi-tasking. Being prepared will help you convey confidence during the application process.
How to prepare for a job interview at Greystar Europe
✨Showcase Your Customer Service Skills
As a Leasing Associate, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create a welcoming environment for potential residents.
✨Know the Local Area
Familiarise yourself with the local amenities, transport links, and attractions in East London. Being able to discuss these confidently during the interview will show your commitment to providing residents with valuable information and enhancing their living experience.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage your time effectively, prioritise tasks, and handle multiple responsibilities without compromising on quality. Use specific examples from your past experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've successfully resolved customer complaints or managed challenging interactions, and be prepared to share these stories.
