Service Desk Team Lead (Contract) in Croydon

Oversees and performs the facilities maintenance tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas across a group of properties to meet the Company’s requirements for building standards, health and safety, statutory compliance and overall asset functionality.

Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards achieving NPS targets, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards.

Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Facilities Manager with recommended actions and costings where appropriate.

Contributes to the success of the turnover process to prepare for the following leasing and new check-ins cycle by managing and ensuring completion of the Apartments inspection. From the Apartment inspections creating a list of maintenance work needed, scheduling framework vendors and contractors as needed, obtaining required supplies and materials, completing all maintenance tasks, and inspecting completed work.

Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works.

Provides the Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.

Inspects work performed by other maintenance team members and contractors to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed.

Develops capability of team members in order to meet key performance goals and future succession requirements.

Maintains adequate inventory of spare parts and maintenance materials and works with the Facilities Manager or Community Manager to order supplies and tools as needed to stay within budgetary guidelines.

Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors.

Monitors reactive, statutory and PPM works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property.

Coordinates and monitors minor works contractors and suppliers standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records to achieve statutory compliance.

Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.

Supports external contractors whilst on site in line with key management policies & procedures, access to accommodation and codes of conduct.

Reviews and actions site risk assessments and method statements as required with the Facilities Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAMs, PPE, induction and permit to work notices when appropriate.

Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.

Demonstrates customer services skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.

A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in the building trades.

Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures.

General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards.

Building maintenance experience in a domestic residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration.

Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meet their obligations to operate a safe building.

A strong work ethic and ability to work independently and take ownership of a task/project end to end.

The ability to effectively supervise Contractors and Suppliers.

The ability to work with aptitude to determine the most cost effective solutions to repairs without sacrificing on quality.

A positive team player with a flexible and adaptable approach to work; including a willingness to work on-call or overtime where required.

Exceptional communication skills and customer service approach, and comfort with and awareness of the demands of working in a customer-facing role.

An understanding of HVCA SFG20 maintenance job plans.

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard.

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist.

Greystar's pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.

Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site.