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For Companies At a Glance
- Tasks: Handle warm inbound sales calls and convert enquiries into sales with empathy.
- Company: Join a well-established, award-winning testing services business in Warrington.
- Benefits: Competitive salary, OTE, hybrid working, and comprehensive health benefits.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing team with real earning potential and impactful services.
- Qualifications: Experience in telephone-based sales and strong customer service skills required.
Greys Specialist Recruitment are partnering with a well-established, award-winning testing services business based in Warrington. The company provides a range of specialist testing services across workplace, legal and consumer markets, including DNA testing, paternity testing, drug and alcohol testing, and toxicology-related services. Following a record financial year and continued growth, the business is now looking to add an Inbound Sales Executive to its Direct-to-Consumer team.
This is a warm inbound sales role, working with customers who have either called in directly or submitted an online enquiry and already have an interest in one of the company’s services. This is not a cold calling role. However, it is still a proper sales role. You will be expected to understand the customer’s situation, explain the relevant products clearly, manage sensitive conversations with empathy, and convert enquiries into sales.
The Role
As an Inbound Sales Executive, you will be joining a small, high-performing consumer sales team currently made up of four agents. The team is responsible for the majority of inbound consumer enquiries, with around 70% of sales coming through the sales agents and 30% coming directly via the website. You will be handling a high volume of warm inbound enquiries, with the team regularly dealing with 80+ inbound calls per day. Customers may be enquiring about DNA testing, paternity testing or other personal testing services, so the ability to listen, understand the customer journey and handle conversations professionally is essential.
You will be responsible for:
- Taking inbound calls and responding to online enquiries
- Understanding customer requirements and recommending the most suitable service
- Learning the product range and developing an understanding of the clinical and sensitive nature of the services provided
- Managing warm leads through to close
- Identifying opportunities to upsell and cross-sell where appropriate
- Providing a consultative, empathetic and professional customer experience
- Following up with customers where enquiries are not closed on the first call
- Managing your own pipeline through Salesforce
- Working to personal targets, KPIs and call quality standards
- Maintaining accurate customer records and completing relevant administration
- Keeping up to date with products, competitors and wider industry trends
The Person
This role would suit someone with a strong background in telephone-based sales, inbound sales, inside sales, customer sales or a more consultative call centre sales environment. The key thing here is complexity. The business does not need someone who can just read from a script and push for a quick close. They need someone who can understand customer needs, ask the right questions, explain technical products clearly and handle potentially sensitive situations with maturity and empathy.
You will need:
- Proven experience in telephone-based sales, ideally within a fast-paced inbound or warm-lead environment
- A consultative sales approach with strong questioning and listening skills
- The ability to handle sensitive customer conversations with empathy and professionalism
- Strong customer service skills alongside a clear commercial mindset
- Experience managing a sales pipeline and following up opportunities
- Confidence using CRM systems, ideally Salesforce
- Strong organisation skills and attention to detail
- A target-driven approach and genuine motivation to earn commission
- A professional telephone manner
- Good IT skills, including Microsoft Office, Word and Excel
- The ability to work both independently and as part of a team
- Experience in IT sales, software sales, healthcare, regulated services, financial services, insurance, testing services or another complex sales environment could be particularly relevant.
The Package
Basic salary from £26,458, dependent on experience
£10,000 OTE on top of basic salary
Top performers earning £45,000+
Hybrid working: 3 days in the office and 2 days from home
Wednesday is a fixed office day, with flexibility around the other office days
Company pension
Free healthcare
Cycle to work scheme
Enhanced maternity and paternity leave
Free on-site parking
Health and wellbeing programme
Life insurance
Enhanced sick pay
Bereavement leave
Why Apply?
This is a strong opportunity to join a growing, financially backed business that has recently come off the back of the strongest financial year in its history. Originally founded as a family-run company, the business has grown year on year, experienced significant momentum following Covid, and has now been acquired by a larger group with the backing to support further growth. For the right person, this offers warm inbound demand, a specialist product range, proper earning potential and the chance to join a business with genuine momentum.
To apply or find out more, contact Max Painter at Greys Specialist Recruitment.
Inbound Sales Executive in Warrington employer: Greys Specialist Recruitment
Contact Detail:
Greys Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Executive in Warrington
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent achievements. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your sales pitch! Since this role is all about understanding customer needs and converting enquiries, rehearse how you'd handle different scenarios. Role-playing with a friend can really help you nail those sensitive conversations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it could give you a leg up when it comes to getting noticed!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to dive into those warm leads!
We think you need these skills to ace Inbound Sales Executive in Warrington
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your experience in telephone-based sales. We want to see how you've successfully handled warm leads and converted enquiries into sales, so share specific examples that showcase your consultative approach.
Be Empathetic: Since this role involves sensitive conversations, it's crucial to demonstrate your ability to handle these situations with empathy. We love candidates who can listen and understand customer needs, so don’t shy away from sharing relevant experiences.
Know the Products: Familiarise yourself with the types of testing services we offer. Showing that you’ve done your homework on our products will not only impress us but also help you stand out as a knowledgeable candidate during the application process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Greys Specialist Recruitment
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the company's services, especially DNA and paternity testing. Familiarise yourself with the technical aspects and the sensitive nature of these services so you can discuss them confidently and empathetically.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also understanding the underlying needs. Show that you can ask insightful follow-up questions, which is crucial for an inbound sales role.
✨Showcase Your Empathy
Since this role involves handling sensitive conversations, be prepared to share examples of how you've managed similar situations in the past. Highlight your ability to connect with customers on a personal level and provide a consultative experience.
✨Familiarise Yourself with CRM Systems
As you'll be managing your own pipeline through Salesforce, brush up on your CRM skills. If you have experience with Salesforce, be ready to discuss how you've used it to track leads and manage customer relationships effectively.