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For Companies At a Glance
- Tasks: Convert warm enquiries into booked consultations and guide patients through their treatment journey.
- Company: Leading specialist health clinic with a purpose-led mission.
- Benefits: Competitive salary, performance-related bonus, and hybrid working model.
- Why this job: Join a supportive team and make a genuine difference in patients' lives.
- Qualifications: Experience in sales and customer service, strong communication skills required.
- Other info: Structured training and excellent growth opportunities within a reputable healthcare provider.
The predicted salary is between 36000 - 60000 £ per year.
Greys Specialist Recruitment are working on behalf of a leading specialist health clinic to recruit a Customer Sales Advisor to join their growing team. This is an excellent opportunity for a commercially driven, customer-focused individual to join a purpose-led organisation where you’ll play a key role in guiding patients through their treatment journey while delivering a high-quality sales experience.
The Role
As a Customer Sales Advisor, you will be responsible for converting warm enquiries into booked consultations and treatments. You’ll act as the first point of contact for prospective patients, providing reassurance, clear information, and a seamless booking experience. This is a fast-paced, target-driven role where strong communication skills and a consultative sales approach are essential.
Key Responsibilities
- Respond to inbound enquiries via phone and email in a professional and timely manner
- Convert warm leads into consultation and treatment bookings
- Guide customers through the full journey from initial enquiry through to confirmed appointment
- Provide clear, accurate information and handle questions or concerns with empathy and confidence
- Manage a pipeline of prospects, including proactive outbound follow-ups
- Take payments and issue booking confirmations
- Maintain accurate records using CRM and internal systems
- Work collaboratively with internal teams to ensure a smooth patient experience
- Handle and resolve basic customer queries or escalate where necessary
- Consistently meet or exceed sales targets and KPIs
About You
- Proven experience in a sales and customer service role (ideally 2–3+ years)
- Comfortable working towards targets in a structured, KPI-driven environment
- Strong communicator with the ability to build rapport quickly over the phone
- Highly organised, with the ability to manage multiple enquiries at once
- Confident using CRM systems and general IT platforms
- Commercially aware with a genuine passion for helping customers
- Self-motivated, resilient, and team-oriented
What’s on Offer
- Competitive salary + performance-related bonus
- Hybrid working model - 1 office day per fortnight at HQ in Stoke-on-Trent
- Structured training and ongoing development
- Supportive, collaborative team environment
- Opportunity to grow within a reputable and expanding healthcare provider
If you’re a driven sales professional who enjoys working in a customer-centric environment and wants to be part of a business that makes a genuine difference, we’d love to hear from you.
Customer Sales Advisor in Stoke-on-Trent employer: Greys Specialist Recruitment
Contact Detail:
Greys Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the services they offer. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your experience aligns with the role of a Customer Sales Advisor. Think about specific examples where you've turned enquiries into sales or helped customers feel at ease.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your initial conversation, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Customer Sales Advisor in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Sales Advisor role. Highlight your sales experience and customer service skills, showing us how you can guide patients through their treatment journey.
Showcase Your Communication Skills: Since strong communication is key in this role, give examples of how you've built rapport with customers in the past. We want to see your ability to provide clear information and handle queries with empathy.
Demonstrate Your Target-Driven Mindset: Share specific achievements that showcase your ability to meet or exceed sales targets. Let us know how you've thrived in a fast-paced, KPI-driven environment, as this will resonate with our purpose-led organisation.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Greys Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the health clinic and its mission. Understand their services and how they help patients. This will not only show your genuine interest but also help you tailor your responses to align with their values.
✨Practice Your Communication Skills
As a Customer Sales Advisor, strong communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific examples from your past experience where you successfully handled customer queries or converted leads into sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Passion for Helping Customers
This role is all about guiding patients through their treatment journey. Be ready to express why you’re passionate about customer service and how you can make a difference in someone’s experience. Share stories that highlight your empathy and commitment to helping others.