At a Glance
- Tasks: Convert warm enquiries into booked consultations and guide patients through their treatment journey.
- Company: Leading specialist health clinic with a purpose-led mission.
- Benefits: Competitive salary, performance-related bonus, fully remote work, and structured training.
- Other info: Opportunity for growth within a reputable healthcare provider.
- Why this job: Join a supportive team and make a genuine difference in patients' lives.
- Qualifications: Sales experience, strong communication skills, and a passion for customer service.
Greys Specialist Recruitment are working on behalf of a leading specialist health clinic to recruit a fully remote Customer Sales Advisor to join their growing team. This is an excellent opportunity for a commercially driven, customer-focused individual to join a purpose-led organisation where you'll play a key role in guiding patients through their treatment journey while delivering a high-quality sales experience.
The Role
- As a Customer Sales Advisor, you will be responsible for converting warm enquiries into booked consultations and treatments.
- You'll act as the first point of contact for prospective patients, providing reassurance, clear information, and a seamless booking experience.
- This is a fast-paced, target-driven role where strong communication skills and a consultative sales approach are essential.
Key Responsibilities
- Respond to inbound enquiries via phone and email in a professional and timely manner.
- Convert warm leads into consultation and treatment bookings.
- Guide customers through the full journey from initial enquiry through to confirmed appointment.
- Provide clear, accurate information and handle questions or concerns with empathy and confidence.
- Manage a pipeline of prospects, including proactive outbound follow-ups.
- Take payments and issue booking confirmations.
- Maintain accurate records using CRM and internal systems.
- Work collaboratively with internal teams to ensure a smooth patient experience.
- Handle and resolve basic customer queries or escalate where necessary.
- Consistently meet or exceed sales targets and KPIs.
About You
We're looking for someone who combines strong sales ability with excellent customer service skills. You'll ideally have:
- Proven experience in a sales and customer service role, ideally 2-3+ years.
- Experience working towards targets in a structured, KPI-driven environment.
- Strong communication skills and the ability to build rapport quickly over the phone.
- Excellent organisation skills, with the ability to manage multiple enquiries at once.
- Confidence using CRM systems and general IT platforms.
- Commercial awareness with a genuine passion for helping customers.
- A self-motivated, resilient and team-oriented approach.
What's on Offer
- Competitive salary + performance-related bonus.
- This role is fully remote, with no onsite work required.
- One late start/late finish evening per week.
- One Saturday per month, 09:00-16:00, with time off in lieu provided.
- Structured training and ongoing development.
- Supportive and collaborative team environment.
- Opportunity to grow within a reputable and expanding healthcare provider.
Interested?
If you're a driven sales professional who enjoys working in a customer-centric environment and wants to be part of a business that makes a genuine difference, we'd love to hear from you. Contact Adam Pritchard or David Mason at Greys Specialist Recruitment.
Customer Sales Advisor in Manchester employer: Greys Specialist Recruitment
Greys Specialist Recruitment is an excellent employer, offering a unique opportunity for an On-Site MSK Physiotherapist to make a meaningful impact on employee health and wellbeing in Leominster. With a strong commitment to professional development, a supportive work culture, and the flexibility of a half-day role, you will thrive in an environment that values your expertise and contributions.
Contact Details:
Greys Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greys Specialist Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greys Specialist Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greys Specialist Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Greys Specialist Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greys Specialist Recruitment!
How to prepare for a job interview at Greys Specialist Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
