At a Glance
- Tasks: Be the go-to person for exhibitors and sponsors, ensuring they have an amazing experience.
- Company: Join a leading organiser of large-scale B2B exhibitions and live events.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Other info: Collaborate with diverse teams and build lasting relationships in a dynamic environment.
- Why this job: Make a real impact by helping clients maximise their event experience.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 35000 - 45000 £ per year.
An exciting opportunity has arisen for a Client Success Manager to join a leading organiser of large-scale B2B exhibitions and live events. This is a highly client-focused role where you will be the main point of contact for exhibitors and sponsors, ensuring they receive an outstanding experience before, during and after each event. You will work closely with clients to help them maximise the value of their investment while supporting the successful delivery of a portfolio of well-established industry exhibitions. Working alongside the Sales, Marketing, Content and Operations teams, you will play a key role in managing the exhibitor journey, building long-term relationships and delivering an exceptional customer experience.
The Role
- Act as the dedicated point of contact for exhibitors and sponsors from contract through to post-event follow-up.
- Ensure sponsor deliverables are fulfilled accurately and on time.
- Build strong relationships with clients and help them maximise the value of their event participation.
- Manage the exhibitor onboarding process, providing guidance on exhibitor platforms and online systems.
- Deliver training and support on lead capture technology and exhibitor tools.
- Create and distribute promotional assets to help exhibitors increase their visibility and encourage visitor engagement.
- Coordinate exhibitor communications, ensuring timely and effective information flow.
Customer Success Manager employer: Greys Specialist Recruitment
As a leading organiser of large-scale B2B exhibitions and live events, we pride ourselves on fostering a dynamic work culture that prioritises client success and employee growth. Our team enjoys a collaborative environment where innovation is encouraged, and we offer comprehensive training and development opportunities to help you excel in your role as a Customer Success Manager. Located in a vibrant area, our company not only values your contributions but also provides unique advantages such as networking opportunities with industry leaders and a chance to be part of exciting events that shape the future of business.
Contact Details:
Greys Specialist Recruitment Recruitment Team
