Greys Specialist Recruitment are recruiting for an established Occupational Health provider looking to appoint an experienced Operations Manager to oversee the delivery of a portfolio of client contracts across the UK and Europe.
This is a broad operational role covering service delivery, contract management, people management and client relationships. You will be responsible for ensuring services are delivered effectively, maintaining performance against agreed standards and taking ownership of any operational issues that arise.
You will work closely with clients and internal teams to ensure contracts run smoothly, resources are managed effectively and any issues are dealt with quickly and professionally. The role will also involve monitoring performance, identifying areas for improvement and supporting the successful implementation of new contracts.
A key part of the position will be managing and developing the people responsible for delivering the services. You will provide operational leadership across the teams supporting your contracts, ensuring appropriate staffing, performance management and resource planning are in place.
The role will include:
Overseeing the day-to-day delivery of multiple client contracts
Managing key client relationships and acting as a senior operational contact
Monitoring service performance, KPIs and SLAs
Identifying and resolving operational issues
Managing and developing operational and clinical teams
Planning staffing and resources across the contract portfolio
Managing performance, attendance and operational requirements
Supporting contract mobilisation and implementation
Producing operational reports and management information
Supporting quality, compliance and audit requirements
Identifying opportunities to improve service delivery and efficiency
Working closely with senior management and wider internal teams
We're looking for an experienced Operations, Contract or Service Manager with a background in Occupational Health, healthcare, medical services or another regulated environment.
You'll need experience of managing people and overseeing service delivery, ideally within a business where quality, compliance and client requirements are important. Experience managing multiple contracts or client relationships wil...
Operations Manager employer: Greys Specialist Recruitment Careers
Join a dynamic and supportive team as an Occupational Health Technician in Chelmsford, where your contributions directly impact the health and wellbeing of individuals in the workplace. With a commitment to employee growth, we offer ongoing training and development opportunities, alongside a collaborative work culture that values your expertise and input. Enjoy the unique advantage of working in a mobile setting, allowing you to engage with diverse clients across the UK while making a meaningful difference in occupational health.
Contact Details:
Greys Specialist Recruitment Careers Recruitment Team
