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For Companies At a Glance
- Tasks: Manage client relationships and oversee program deployment across regions.
- Company: Join GreyOrange, a leader in AI-driven robotic automation transforming global fulfilment.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Be at the forefront of innovation in retail technology and make a real impact.
- Qualifications: Experience in managing enterprise accounts and strong communication skills required.
- Other info: Dynamic role with travel opportunities and collaboration with global teams.
The predicted salary is between 36000 - 60000 £ per year.
About GreyOrange
GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia.
Our Solutions
The GreyMatter Multiagent Orchestration (MAO) platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe, GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance.
In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking and more. Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience.
About the Role
This role is the senior point of ownership for the relationship. You will manage executive alignment, oversee the full program across regions, and ensure both adoption and measurable outcomes. You will work closely with our India-based teams and the retailer’s European leadership, which demands strong cross-cultural communication and the ability to navigate large, matrixed environments.
Key Responsibilities
- Executive relationship management: Build trusted relationships with senior client leaders and drive alignment across regions and functions.
- Program leadership: Establish governance for a multi-year deployment, ensuring clear tracking of store rollouts, feature launches, issues, and dependencies.
- Adoption & value realization: Ensure full and consistent store adoption of the gStore platform, delivering measurable operational and financial impact.
- Revenue growth & expansion: Lead account growth through increased store deployments, new module adoption, and expanded solution opportunities.
- Risk & issue management: Surface risks early, communicate them transparently, and drive cross-functional resolution while maintaining program momentum.
- Customer advocacy: Represent the client’s voice within GreyOrange, translating business needs into clear priorities for Product, Engineering, Support, and Deployment teams.
- Executive communication: Lead structured business reviews and program updates, highlighting progress, risks, insights, and upcoming phases.
- Cross-functional orchestration: Partner closely with technical, product, and deployment teams to ensure a cohesive and seamless client experience.
Qualifications
- Demonstrated experience managing large enterprise accounts in SaaS, retail technology, or similar domains.
- Strong understanding of retail operations, POS workflows, inventory processes, and omnichannel fulfillment.
- Proven ability to navigate complex organizations and manage multi-level stakeholder relationships.
- Highly detail-oriented, calm under pressure, and effective at leading large, multi-workstream programs.
- Exceptional communication skills, especially in executive-level interactions.
- Experience collaborating with European and global teams.
- Willingness to travel for key meetings, store visits, and rollout oversight.
Preferred Qualifications
- Bachelor’s or Master’s degree in Business, IT, or a related discipline.
- PMP, PRINCE2, Agile, or equivalent program management certification.
- Experience working with India-based product or engineering teams.
EEO
GreyOrange provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Sr. Client Success Manager in London employer: GreyOrange
Contact Detail:
GreyOrange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Client Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want to see you shine!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see what you bring to the table!
We think you need these skills to ace Sr. Client Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sr. Client Success Manager role. Highlight your experience in managing large enterprise accounts and any relevant SaaS or retail technology expertise. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how you can drive value for GreyOrange. Be sure to mention your experience with cross-cultural communication and navigating complex organisations.
Showcase Your Achievements: When detailing your past roles, focus on measurable outcomes. Did you increase revenue or improve client satisfaction? We love numbers, so share those stats that demonstrate your impact in previous positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the GreyOrange team!
How to prepare for a job interview at GreyOrange
✨Know Your Stuff
Before the interview, dive deep into GreyOrange's products and services, especially the GreyMatter platform. Understand how it optimises fulfilment and enhances customer experiences. This knowledge will help you speak confidently about how your skills can contribute to their goals.
✨Showcase Your Relationship Skills
As a Sr. Client Success Manager, building relationships is key. Prepare examples of how you've successfully managed executive relationships in the past. Highlight your ability to navigate complex organisations and communicate effectively with stakeholders at all levels.
✨Be Ready for Cross-Cultural Scenarios
Since you'll be working closely with teams in India and Europe, brush up on your cross-cultural communication skills. Be prepared to discuss how you've successfully collaborated with diverse teams and how you approach potential challenges in a global environment.
✨Demonstrate Problem-Solving Prowess
GreyOrange values proactive risk management. Think of specific instances where you've identified risks early and led cross-functional teams to resolve issues. This will show your ability to maintain momentum and drive successful outcomes in complex projects.
