Solution Architect I in London

About GreyOrange

GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, enable growth and scale, mitigate labor challenges, reduce risk and time-to-market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe, and Asia.

Overview:

We are seeking a U.K.-based Solutions Manager to join our dynamic Solutions Engineering & Design team. In this remote role, you will be instrumental in shaping next-generation automation solutions for order fulfillment and warehouse operations by leveraging the full breadth of the GreyOrange technology suite. You will play a key role in supporting our North American commercial teams, collaborating closely with customers, system integrators, 3PL partners, and internal teams across hardware, software, and product development. A strong background in data analytics, solution design, supply chain, warehouse automation & operations, and experience within retail and eCommerce verticals is essential.

Key Responsibilities:

• Act as a subject matter expert in aligning customer operations and business needs with GreyOrange’s automation and software solutions.
• Lead site visits, discovery workshops, and customer-facing presentations throughout the pre-sales and solutioning process.
• Collaborate with Sales, Product, Solution Design, Delivery, and Customer Success teams to craft tailored, high-impact solutions.
• Prepare accurate and timely deliverables for sales pursuits, including data analysis, AutoCAD layouts, solution modeling, BOMs, and proposal materials.
• Collect and analyze customer data to inform solution design; translate data insights into clear visualizations to guide stakeholders.
• Apply MOST methodologies to create engineered labor standards and productivity targets based on GreyOrange technologies.
• Develop and deliver simulation models to validate proposed solutions and ensure alignment with customer KPIs.
• Use industry-specific knowledge to build compelling business cases and ROI models tailored to verticals such as retail, e-commerce, and grocery.

Post Sales/ Implementation:

• Work with Implementation teams to ensure the solution realizes the intended business case by meeting the layout, storage, throughput, and productivity gain requirements.
• Interface with product teams for custom solutions.
• Prepare documentation on Functional Requirements and Integration Design requirements, and hand over documents to internal teams to get the product delivered.
• Identify Key Performance Indicators (KPIs) for a project and ensure KPIs are met during the Go-Live period, and get sign off.

Other Responsibilities:

• Manage junior solution analysts and develop them to be solution architects of the future.
• Partner with Product Management and R&D to influence future solution offerings, tools, and technology roadmaps based on market feedback and customer needs.
• Create work product templates, implementation approaches/frameworks, and tools to reduce time to create solutions, ease onboarding of new solution architects, and train/develop solution analysts.
• Represent GreyOrange at trade shows and industry events, providing thought leadership in key market verticals.

Requirements:

• BE/ B-Tech degree in mechanical engineering, industrial engineering, supply chain. Masters preferred.
• 7-12 years of experience as a solutions manager, industrial engineering manager, solutions consultant to support pre-sales/post-sales in leading companies in Warehouse automation/ consulting/ solution sales.
• Strong Technical Understanding and Analytical Skills.
• A good understanding of Warehousing Operations & Automation is a must.
• Proven ability to influence technical CXO-level decisions.
• Strong process optimization experience.
• SCM understanding.
• Strong Presentation, Documentation & Communication skills.
• Growth in this role is to become a senior solution architect/enterprise architect that can manage and develop a team of solution architects.

GreyOrange provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.