At a Glance
- Tasks: Be the go-to person for residents, ensuring they’re informed and engaged during home improvement projects.
- Company: Join Greyline, a company dedicated to enhancing community living in North West London.
- Benefits: Gain valuable experience, develop communication skills, and make a real difference in residents' lives.
- Other info: Dynamic role with opportunities to contribute ideas and enhance service delivery.
- Why this job: Empower residents to make informed decisions while improving their homes and communities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Resident Liaison Officer (RLO)
Summary of position: To provide a single point of contact for residents by delivering the best operational service whilst we maintain or improve their homes.
The resident’s full involvement in the decision-making process is key and as a Greyline RLO you will ensure the resident is engaged and able to make informed decisions during the process.
Primary and general responsibilities To contact/meet residents prior to Greyline carrying out works to ensure that the residents are fully aware of the works due to be carried out and the timescales involved in completing the works.
Manage appointments, generate, and distribute letters and attend surveys.
Compile resident and household profiles of specific works to be carried out with minimal disruption.
Maintain the highest levels of customer care with residents whose homes are due to have work carried out, being their first point of contact.
Regularly liaise with site teams to keep residents informed of progress and any relevant updates.
Register complaints in line with Greyline’s reporting procedures ensuring complaints are investigated and resolved quickly.
Schedule appointments for follow on work if needed ensuring that it is completed to the resident’s satisfaction.
Ensure compliance and adherence with Oneserve IT workflow management system on managing works orders.
Attend monthly contract meetings and support associated reporting requirements.
Ensure resident satisfaction surveys are carried out and surveys are reviewed for trends and improvements.
Hold meet the contractor meetings, resident surgeries and attend resident association meetings as required.
Contribute ideas any suggestions that may enable Greyline to provide a better service.
Act as an ambassador for Greyline always.
To update information on specific work trackers in line with clients requirements Personal Specification Knowledge
Resident Liaison Officer employer: Greyline
Greyline is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact our success. With hybrid working options from Wembley or Brentwood, employees enjoy flexibility alongside opportunities for professional growth and development in a supportive environment. Join us to be part of a team that prioritises meaningful work and fosters a sense of community.
