At a Glance
- Tasks: Lead the Food and Beverage team to deliver exceptional service and enhance guest experiences.
- Company: Join Greyfriars, a Michelin recommended luxury hotel in beautiful Colchester.
- Benefits: Competitive salary, staff discounts, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on training and team development.
- Why this job: Be part of a prestigious hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality management and a passion for excellent service.
The predicted salary is between 30000 - 40000 £ per year.
Greyfriars is an exquisite, Michelin recommended, luxury hotel with superb restaurant and lounge bars, opened in 2015. Beautifully appointed with the customers' comfort and convenience in mind, Greyfriars offers 5* service, comfortable lounges, cosy Club rooms, larger Classic rooms and spacious luxury suites. It is a destination in its own right, the only place to stay when visiting Colchester, Constable Country and this part of East Anglia.
We are looking for a hospitality professional to oversee the Food and Beverage operation at Greyfriars Hotel consisting of The Baroque Cocktail Bar, Cloisters Restaurant, The Rose room afternoon Tea lounge, two additional Lounge areas and the Salon, our Private dining/meeting room. This is a hands-on service-based operational role to deliver excellent service across all areas through recruitment, leadership, training and coaching of the Food and Beverage team. Whilst maintaining existing service standards, you will also be required to implement new standards to further enhance our guests' Food and Beverage experience.
Key Areas of Responsibility:- Day to day management of all F & B areas including the Terrace when open ensuring the highest possible standards and guest satisfaction at all times.
- Instigate training and coaching in all areas of responsibility.
- The performance management of the team.
- Oversee the preparation and presentation of all food and beverage items.
- Delegate duties and tasks to staff to meet objectives and maximise resources.
- Set and monitor quality and service standards for staff.
- Organise and adjust staff rotas and schedules in accordance with available resources and forecasted revenues.
- Resolve customer complaints promptly.
- Ensure hygiene and cleanliness is up to required standard and to set these standards when necessary.
- Promote and practice compliance with fire, health, safety and hygiene standards and regulations.
- Oversee accurate cash-up procedures and ensure necessary paperwork is complete; ensure adherence to cash management procedures.
- Ensure adherence to stock control procedures; monitor and order supplies to maintain par stocks.
- Make certain all deliveries are checked in correctly and documentation is correct; check stock is correctly rotated and stored to reduce wastage.
- Maintain regular communication with the team and management through meetings and discussions.
- Stay current with relevant legislation.
Food and Beverage Services Manager in Colchester employer: GreyFriars Hotel
Greyfriars Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee development and satisfaction. With a focus on delivering 5-star service, team members benefit from comprehensive training and leadership opportunities in a luxurious setting, making it an ideal place for hospitality professionals to thrive. Located in the picturesque Colchester area, employees enjoy a unique blend of career growth and the chance to be part of a renowned establishment that values excellence in every aspect of its operations.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Services Manager in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience in food and beverage management, consider creating a portfolio that highlights your achievements. Share it during interviews to demonstrate how you can elevate Greyfriars' service standards.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Visit our website regularly and apply directly. It shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Prepare for the interview by researching Greyfriars thoroughly. Understand our values and service standards, and think about how you can contribute to enhancing the guest experience. Tailor your answers to reflect our ethos!
We think you need these skills to ace Food and Beverage Services Manager in Colchester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to excellent service and how you’ve gone above and beyond for guests in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific requirements of the Food and Beverage Services Manager role at Greyfriars. Mention relevant skills and experiences that align with our focus on delivering 5* service and enhancing guest experiences.
Highlight Leadership Skills:Since this role involves managing a team, be sure to showcase your leadership abilities. Talk about your experience in training, coaching, and motivating staff to achieve high standards, as well as any successful initiatives you've implemented in past positions.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at GreyFriars Hotel
✨Know Your Menu Inside Out
Make sure you’re familiar with the food and beverage offerings at Greyfriars. Research their signature dishes and drinks, and be ready to discuss how you would enhance the guest experience through menu knowledge and recommendations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your experience in training and coaching staff, as well as how you’ve handled performance management and resolved conflicts within a team.
✨Demonstrate Customer Service Excellence
Be ready to share specific instances where you’ve gone above and beyond for guests. Discuss how you handle complaints and ensure customer satisfaction, as this role is all about delivering top-notch service.
✨Understand Operational Standards
Familiarise yourself with hygiene, safety, and cash management procedures relevant to the hospitality industry. Be prepared to discuss how you would implement and maintain these standards at Greyfriars to ensure a seamless operation.
