At a Glance
- Tasks: Lead the Food and Beverage team to deliver exceptional service and enhance guest experiences.
- Company: Join Greyfriars, a Michelin recommended luxury hotel in beautiful Colchester.
- Benefits: Competitive salary, staff discounts, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on training and team development.
- Why this job: Be part of a prestigious hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality management and a passion for excellent service.
The predicted salary is between 30000 - 40000 £ per year.
Greyfriars is an exquisite, Michelin recommended, luxury hotel with superb restaurant and lounge bars, opened in 2015. Beautifully appointed with the customers' comfort and convenience in mind, Greyfriars offers 5* service, comfortable lounges, cosy Club rooms, larger Classic rooms and spacious luxury suites. It is a destination in its own right, the only place to stay when visiting Colchester, Constable Country and this part of East Anglia.
We are looking for a hospitality professional to oversee the Food and Beverage operation at Greyfriars Hotel consisting of The Baroque Cocktail Bar, Cloisters Restaurant, The Rose room afternoon Tea lounge, two additional Lounge areas and the Salon, our Private dining/meeting room. This is a hands-on service-based operational role to deliver excellent service across all areas through recruitment, leadership, training and coaching of the Food and Beverage team. Whilst maintaining existing service standards, you will also be required to implement new standards to further enhance our guests' Food and Beverage experience.
Key Areas of Responsibility:- Day to day management of all F & B areas including the Terrace when open ensuring the highest possible standards and guest satisfaction at all times.
- Instigate training and coaching in all areas of responsibility.
- The performance management of the team.
- Oversee the preparation and presentation of all food and beverage items.
- Delegate duties and tasks to staff to meet objectives and maximise resources.
- Set and monitor quality and service standards for staff.
- Organise and adjust staff rotas and schedules in accordance with available resources and forecasted revenues.
- Resolve customer complaints promptly.
- Ensure hygiene and cleanliness is up to required standard and to set these standards when necessary.
- Promote and practice compliance with fire, health, safety and hygiene standards and regulations.
- Oversee accurate cash-up procedures and ensure necessary paperwork is complete; ensure adherence to cash management procedures.
- Ensure adherence to stock control procedures; monitor and order supplies to maintain par stocks.
- Make certain all deliveries are checked in correctly and documentation is correct; check stock is correctly rotated and stored to reduce wastage.
- Maintain regular communication with the team and management through meetings and discussions.
- Stay current with relevant legislation.
Food and Beverage Services Manager in Chelmsford employer: GreyFriars Hotel
Greyfriars Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee development and satisfaction. With a focus on delivering 5* service in a stunning luxury setting, team members benefit from comprehensive training, leadership opportunities, and the chance to be part of a renowned establishment in the heart of East Anglia. Join us to enhance your career in hospitality while enjoying the unique advantages of working in a Michelin recommended venue.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Services Manager in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience in food and beverage management, consider creating a portfolio that highlights your achievements. Include any training programs you've implemented or service standards you've improved.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Visit our website regularly and apply directly for roles that catch your eye. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching Greyfriars and its unique offerings. Understand their service philosophy and think about how you can contribute to enhancing the guest experience. Tailor your answers to reflect their values!
We think you need these skills to ace Food and Beverage Services Manager in Chelmsford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to providing top-notch service and how you’ve gone above and beyond for guests in the past.
Tailor Your Application:Make sure to customise your CV and cover letter to match the specific role of Food and Beverage Services Manager at Greyfriars. Highlight relevant skills and experiences that align with the job description, especially around leadership and training.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Greyfriars team!
How to prepare for a job interview at GreyFriars Hotel
✨Know Your Menu Inside Out
Make sure you’re familiar with the food and beverage offerings at Greyfriars. Research their signature dishes and drinks, and be ready to discuss how you would enhance the guest experience through menu knowledge and recommendations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your experience in training and coaching staff, as well as how you’ve handled performance management and resolved conflicts within a team.
✨Demonstrate Customer Service Excellence
Be ready to share specific instances where you’ve gone above and beyond for guests. Discuss how you handle complaints and ensure customer satisfaction, as this role is all about delivering top-notch service.
✨Understand Operational Standards
Familiarise yourself with hygiene, safety, and cash management procedures relevant to the hospitality industry. Be prepared to discuss how you would implement and maintain these standards at Greyfriars to ensure smooth operations.
