At a Glance
- Tasks: Help customers solve real challenges with innovative SaaS software and integrations.
- Company: Leading SaaS provider with a strong reputation and loyal customer base.
- Benefits: Hybrid working, strong benefits package, and ongoing training opportunities.
- Other info: Collaborative culture with clear progression opportunities and hands-on experience.
- Why this job: Kickstart your technical career while learning valuable skills in a supportive environment.
- Qualifications: Dual-language skills and a passion for learning technical support skills.
The predicted salary is between 50000 - 70000 £ per year.
A fantastic opportunity for a dual-language-speaking candidate to kickstart their technical career and be taught the technical skills to solve real customer challenges across SaaS software, integrations, data migrations, and troubleshooting.
A leading SaaS provider helping businesses streamline operations through innovative cloud-based software solutions. Established technology business with a loyal customer base and strong industry reputation.
Collaborative, supportive environment with clear progression opportunities. Hybrid working, strong benefits package, and ongoing training and development.
The role involves:
- A customer-facing support role offering exposure beyond traditional helpdesk support.
- Working closely with technical teams to solve complex problems and deliver an excellent customer experience.
- Learning new skills with hands-on experience in SQL, XML data, software integrations, and data migration.
Desired skills and experience:
- Technical support, helpdesk, or customer support experience.
- Passion to learn technical skills in SQL and XML.
- Language skills are a must-have - Spanish, Italian, French, German or Polish.
Customer Support Specialist at Operations Management SaaS in Surrey employer: Grey Matter Recruitment
Join a leading SaaS provider renowned for its innovative cloud-based solutions, where you will thrive in a collaborative and supportive environment. With a strong focus on employee growth, you will benefit from hybrid working arrangements, a comprehensive benefits package, and ongoing training to develop your technical skills. This role not only offers the chance to tackle real customer challenges but also provides clear pathways for career progression within a respected industry leader.
