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For Companies At a Glance
- Tasks: Support and grow client accounts, guiding them through onboarding to optimisation.
- Company: Leading retail media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Join a market leader and help top brands maximise their eCommerce potential.
- Qualifications: Experience with Amazon DSP, strong analytical skills, and CRM tool proficiency.
- Other info: Be part of a vibrant team with over 600 global employees.
The predicted salary is between 50000 - 65000 £ per year.
I’m working on a great new UK Customer Success Manager role with a leading retail media AdTech platform. Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon, Walmart, and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients, you’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
Looking for:
- Customer Success Manager EMEA with:
- Previous experience managing accounts across Amazon DSP and Sponsored Ads as well as other marketplaces
- Strong analytical skills with the ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media.
If this opportunity aligns and sounds of interest, get in touch for more information.
Customer Success Manager | Adtech in Stevenage employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager | Adtech in Stevenage
✨Tip Number 1
Network like a pro! Reach out to people in the AdTech space, especially those working with retail media. Use LinkedIn to connect and engage with industry professionals; you never know who might have a lead on your dream Customer Success Manager role.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your experience with Amazon DSP and Sponsored Ads. When you get the chance to chat with potential employers, share specific examples of how you've driven success for clients.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire in the retail media space. Express your interest in their work and ask if they have any upcoming opportunities for a Customer Success Manager.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Customer Success Manager gig. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Customer Success Manager | Adtech in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon DSP and Sponsored Ads, as well as any relevant analytical skills. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail media and how your background aligns with our needs. Be sure to mention specific experiences that demonstrate your ability to support and grow client accounts.
Showcase Your Analytical Skills: Since we’re looking for someone with strong analytical skills, don’t shy away from sharing examples of how you've turned data into actionable insights in your previous roles. This will help us see your potential impact on our clients' success.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your AdTech Inside Out
Make sure you brush up on the latest trends in retail media and eCommerce, especially around platforms like Amazon DSP and Sponsored Ads. Being able to discuss how these tools can drive success for clients will show your expertise and enthusiasm for the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate how you've used data to derive insights in previous roles. Bring examples of how your analytical skills have led to successful outcomes for clients, as this is crucial for a Customer Success Manager in the AdTech space.
✨Familiarise Yourself with CRM Tools
Since experience with CRM tools is essential, make sure you know the ins and outs of the systems you've used. Be ready to discuss how you've leveraged these tools to manage client relationships and track performance metrics effectively.
✨Understand the Client Journey
Think about how you would guide a client from onboarding to optimisation. Prepare to share your strategies for ensuring clients get maximum value from the platform, as this will highlight your understanding of the customer journey and your proactive approach.