At a Glance
- Tasks: Lead the charge in AI-powered Customer Success for enterprise property businesses.
- Company: Exciting AI startup revolutionising the £33bn property industry.
- Benefits: Equity options, rapid growth potential, and a chance to shape the future.
- Other info: Join a dynamic team with unicorn ambitions and excellent career prospects.
- Why this job: Be at the forefront of AI innovation and make a real impact.
- Qualifications: Experience in Customer Success or Technical Account Management in B2B SaaS.
The predicted salary is between 60000 - 80000 £ per year.
Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK's most exciting AI platforms.
The Company
- AI startup transforming the £33bn property industry
- Building AI agents that automate 80-90% of operational workloads
- Early-stage business with equity, huge growth and unicorn ambitions
The Role
- Own onboarding, adoption, retention and expansion for enterprise customers
- Build AI-powered CS automations, workflows and scalable processes
- Partner with Product & Engineering to shape the future of the platform
- Manage a junior CSM
The Need
- Customer Success, Technical Account Management or Solutions Engineering within B2B SaaS
- Comfortable with APIs, integrations, data and technical troubleshooting
- Passion for AI, automation and building modern Customer Success functions
Lead Customer Success Manager at AI PropTech SaaS in Slough employer: Grey Matter Recruitment
As a Lead Customer Success Manager at our innovative AI PropTech SaaS company, you will be part of a dynamic team dedicated to revolutionising the property industry. We offer a vibrant work culture that fosters collaboration and creativity, alongside opportunities for professional growth in an early-stage startup with ambitious plans for expansion. With equity options and the chance to shape cutting-edge AI solutions, this role provides a unique opportunity to make a significant impact while enjoying the benefits of working in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Success Manager at AI PropTech SaaS in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grey Matter Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grey Matter Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Customer Success Manager at AI PropTech SaaS in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grey Matter Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Grey Matter Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grey Matter Recruitment!
How to prepare for a job interview at Grey Matter Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
