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- Tasks: Manage and grow client accounts, guiding them through onboarding and optimisation.
- Company: Market-leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a fast-paced industry with exciting marketplace opportunities.
- Why this job: Join a team that collaborates with top brands and drives eCommerce success.
- Qualifications: Experience in account management, strong analytical skills, and fluent in English & French.
The predicted salary is between 50000 - 60000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients.
You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
The Role:
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces
- Guide customers through onboarding, optimisation, troubleshooting, and expansion
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities
- Analyse customer feedback and performance data to deliver actionable insights
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities
Looking for:
- Previous experience managing accounts across Amazon and other marketplaces
- Strong analytical skills with ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem
- Fluent in English & French based in either the UK or France
If this sounds like a good fit and you’d like to find out more information, drop me a note.
French-Speaking Customer Success Manager at Retail Media AdTech Platform in Slough employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Success Manager at Retail Media AdTech Platform in Slough
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop and even a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and successes. We want you to show that you’re not just interested in the role, but also in how you can contribute to their ongoing success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing accounts across Amazon and other marketplaces. We believe that confidence in your skills can really set you apart from the competition.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can go a long way. We recommend mentioning something specific from your conversation to keep you fresh in their minds.
We think you need these skills to ace French-Speaking Customer Success Manager at Retail Media AdTech Platform in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and any CRM tools you’ve used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about eCommerce and how your background makes you the perfect fit for guiding clients through their journey on our platform.
Showcase Your Language Skills: Since we’re looking for someone fluent in both English and French, make sure to highlight your language proficiency. If you have experience working in bilingual environments, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Stuff
Make sure you brush up on the latest trends in retail media and eCommerce, especially around platforms like Amazon. Familiarise yourself with the company's clients and their needs, as well as any recent updates in the industry. This will show that you're not just interested in the role but also invested in the sector.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive insights in your previous roles. Think of specific examples where your analytical skills led to successful outcomes for clients. Being able to articulate this clearly will demonstrate your value as a Customer Success Manager.
✨Build Rapport
Since you'll be managing relationships with senior stakeholders, practice building rapport during the interview. Use active listening techniques and ask insightful questions about their experiences. This will help you come across as a trusted advisor right from the start.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might need to demonstrate how you'd handle onboarding or troubleshooting for a client. Prepare by thinking through common challenges clients face and how you would guide them through these situations effectively.