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- Tasks: Drive success and deepen relationships with global enterprise clients.
- Company: Join a high-growth, AI-powered SaaS company transforming customer data activation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be a trusted advisor and make a real impact on major brands' success.
- Qualifications: Extensive experience in enterprise-level customer-facing roles is essential.
- Other info: Work with cutting-edge technology in a rapidly growing industry.
The predicted salary is between 43200 - 72000 £ per year.
Senior Enterprise CSM at AI MarTech SaaS
Drive success and deepen relationships with global enterprise clients at a market-leading customer data platform.
The Company:
A high-growth, AI-powered SaaS company transforming how the world’s biggest brands activate customer data.
- Cutting-edge AI customer data and marketing platform
- 8 Global offices
- 50% growth year on year
The Role:
- Serve as the trusted advisor for key enterprise accounts—driving platform adoption, retention, and expansion strategies.
- Partner cross-functionally with Product, Sales, and Solutions teams to build tailored success plans that deliver business impact.
- Champion customer feedback internally, identify risks early, and lead strategic conversations that align stakeholders and outcomes.
Desired Skills and Experience:
- Extensive experience in enterprise-level customer-facing roles – CSM / AM / Solutions
- MarTech / CDP / ESP / CRM or similar platform experience
- Strong track record in adoption, value, retention and upsell / cross-sell
If you feel you have the relevant experience please reply to this advert or email your CV to joe@gmrecruit.co.uk
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Senior Enterprise CSM at AI MarTech SaaS employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Enterprise CSM at AI MarTech SaaS
✨Tip Number 1
Familiarise yourself with the latest trends in AI and MarTech. Understanding how these technologies are shaping customer data platforms will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the MarTech space, especially those who have experience in customer success roles. This can provide you with insights into the challenges they face and how to position yourself as a solution.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven platform adoption and retention in previous roles. Being able to articulate your successes will demonstrate your capability to deliver business impact.
✨Tip Number 4
Research the company’s current clients and case studies. Understanding their needs and how the platform has helped them can give you an edge in discussions about tailoring success plans.
We think you need these skills to ace Senior Enterprise CSM at AI MarTech SaaS
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Enterprise CSM position. Understand the key responsibilities and desired skills, and think about how your experience aligns with these requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in enterprise-level customer-facing roles. Emphasise your track record in adoption, retention, and upselling, as well as any specific experience with MarTech or similar platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Use specific examples from your past experiences to demonstrate how you can drive success and deepen relationships with clients.
Proofread and Edit: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Grey Matter Recruitment
✨Understand the Company and Its Products
Before your interview, make sure to research the AI MarTech SaaS company thoroughly. Familiarise yourself with their customer data platform, recent developments, and how they leverage AI in their services. This knowledge will help you demonstrate your genuine interest and ability to contribute.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your experience in driving platform adoption, retention, and upselling. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Demonstrate Cross-Functional Collaboration Skills
Since the role involves partnering with various teams, be ready to discuss how you've successfully collaborated with Product, Sales, and Solutions teams in the past. Highlight any tailored success plans you've developed and the outcomes achieved through these partnerships.
✨Prepare for Strategic Conversations
Think about potential risks that enterprise clients might face and how you would address them. Be prepared to discuss how you would lead strategic conversations that align stakeholders and drive business impact, showcasing your proactive approach to customer success.
