At a Glance
- Tasks: Manage customer renewals and enhance relationships for a leading SaaS company.
- Company: Global leader in procurement and spend management software.
- Benefits: Clear career progression, professional development, and a collaborative culture.
- Other info: Dynamic role with opportunities to innovate and improve processes.
- Why this job: Make a real impact by driving customer success and retention.
- Qualifications: Experience in customer renewals or account management in a SaaS environment.
The predicted salary is between 45000 - 55000 £ per year.
Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation.
The Company offers cloud-based procurement and spend management software, helping organisations transform the way they manage purchasing, suppliers, invoices and payments through a single, integrated SaaS platform. It provides market-leading procurement technology that improves efficiency, financial control and visibility of organisational spend. The cloud-based platform enables customers to modernise procurement processes through secure, scalable technology. There is a collaborative, customer-focused culture where innovation, continuous improvement and long-term partnerships are valued.
The Role
- Take ownership of a portfolio of existing customer contracts, ensuring timely renewals while delivering an exceptional customer experience.
- Work closely with Customer Success, Sales and Account Management teams to protect recurring revenue, reduce churn and identify opportunities to strengthen customer relationships.
- Manage the end-to-end renewal process, from forecasting and customer engagement through to pricing, negotiation and contract completion.
- Build strong relationships with customers, proactively managing renewal timelines and ensuring contracts are renewed ahead of expiry.
- Maintain accurate contract, pricing and renewal data within CRM systems, providing reliable forecasting and reporting.
- Collaborate with internal stakeholders to resolve commercial issues, improve renewal processes and contribute to revenue retention targets.
Desired Skills and Experience
- Previous experience managing customer renewals, account management or customer success within a SaaS or software environment.
- Strong commercial awareness with experience negotiating contracts, pricing and commercial terms.
- Excellent organisational and stakeholder management skills, with the ability to manage multiple renewal cycles simultaneously.
- Analytical, customer-focused and proactive, with experience using CRM systems to manage contract data, forecasting and reporting.
Renewal Manager at Enterprise Procurement and Spend Management SaaS employer: Grey Matter Recruitment
As a Renewal Manager at our innovative SaaS company, you will thrive in a collaborative and customer-focused culture that prioritises professional development and career progression. With a commitment to continuous improvement and long-term partnerships, we offer a dynamic work environment where your contributions directly impact customer retention and success, all while being part of a market-leading team in procurement technology.
