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Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression are very clearly defined in this organisation.
The Company
- Cloud-based procurement and spend management software, helping organisations transform the way they manage purchasing, suppliers, invoices and payments through a single, integrated SaaS platform.
- Market-leading procurement technology that improves efficiency, financial control and visibility of organisational spend.
- Cloud-based platform enabling customers to modernise procurement processes through secure, scalable technology.
- Collaborative, customer-focused culture where innovation, continuous improvement and long-term partnerships are valued.
The Role
- Take ownership of a portfolio of existing customer contracts, ensuring timely renewals while delivering an exceptional customer experience.
- Working closely with Customer Success, Sales and Account Management teams, you’ll play a key role in protecting recurring revenue, reducing churn and identifying opportunities to strengthen customer relationships.
- Manage the end-to-end renewal process, from forecasting and customer engagement through to pricing, negotiation and contract completion.
- Build strong relationships with customers, proactively managing renewal timelines and ensuring contracts are renewed ahead of expiry.
- Maintain accurate contract, pricing and renewal data within CRM systems, providing reliable forecasting and reporting.
- Collaborate with internal stakeholders to resolve commercial issues, improve renewal processes and contribute to revenue retention targets.
Desired Skills and Experience
- Previous experience managing customer renewals, account management or customer success within a SaaS or software environment.
- Strong commercial awareness with experience negotiating contracts, pricing and commercial terms.
- Excellent organisational and stakeholder management skills, with the ability to manage multiple renewal cycles simultaneously.
- Analytical, customer-focused and proactive, with experience using CRM systems to manage contract data, forecasting and reporting.
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Renewals Manager at Enterprise Procurement & Spend Management SaaS in Reading employer: Grey Matter Recruitment
As a VP of Customer Expansion at our leading AI-powered MarTech platform, you will thrive in a dynamic and innovative work culture that prioritises employee growth and collaboration. With access to cutting-edge technology and the opportunity to engage with some of the UK's largest enterprise customers, you will play a pivotal role in shaping our strategic direction while enjoying competitive benefits and a supportive environment that fosters professional development.
