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- Tasks: Support and grow client relationships, guiding them through onboarding to optimisation.
- Company: Leading retail media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a vibrant team with over 600 global employees.
- Why this job: Join a market leader and help top brands maximise their eCommerce potential.
- Qualifications: Experience in account management, strong analytical skills, and knowledge of eCommerce strategies.
The predicted salary is between 50000 - 65000 £ per year.
I’m working on a great new UK Customer Success Manager role with a leading retail media AdTech platform. Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon, Walmart, and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise.
Helping to support and grow a portfolio of commerce clients, you’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
Looking for:
- Customer Success Manager EMEA with:
- Previous experience managing accounts across Amazon DSP and Sponsored Ads as well as other marketplaces
- Strong analytical skills with the ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy and retail media.
If this opportunity aligns and sounds of interest, get in touch for more information.
Customer Success Manager | Adtech in Portsmouth employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager | Adtech in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s clients and their recent projects. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've turned data into actionable insights in past roles. It’s all about demonstrating your value!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager | Adtech in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon DSP and Sponsored Ads, as well as any relevant analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail media and how your background aligns with our needs. Be sure to mention specific experiences that demonstrate your ability to guide clients through their journey.
Showcase Your Analytical Skills: Since we’re all about data-driven insights, make sure to include examples of how you've turned data into actionable strategies in your previous roles. This will help us see your potential impact on our clients' success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the AdTech landscape, especially around retail media and eCommerce. Brush up on your knowledge of platforms like Amazon DSP and Sponsored Ads, as well as the key players in the industry. This will show that you’re not just interested in the role but also understand the market.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive customer success in previous roles. Think of specific examples where your analytical skills led to actionable insights that benefited clients. This is crucial for a Customer Success Manager, so be ready to impress with your data-driven mindset.
✨Familiarise Yourself with CRM Tools
Since experience with CRM tools is a must-have, make sure you can talk about your proficiency with them. If you’ve used specific tools in the past, be prepared to share how they helped you manage client relationships and reporting effectively.
✨Understand the Customer Journey
Be ready to discuss how you would guide customers through their journey from onboarding to optimisation. Think about strategies you’ve implemented in the past to ensure clients get maximum value from a platform. This will demonstrate your ability to support and grow a portfolio of commerce clients.