At a Glance
- Tasks: Support and grow client relationships, guiding them through onboarding to optimisation.
- Company: Leading retail media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a vibrant team with over 600 global employees.
- Why this job: Join a market leader and help top brands maximise their eCommerce potential.
- Qualifications: Experience with Amazon DSP, strong analytical skills, and CRM tool proficiency.
The predicted salary is between 50000 - 70000 £ per year.
I'm working on a great new UK Customer Success Manager role with a leading retail media AdTech platform. Working with some of the world's biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon, Walmart, and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients, you'll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
Looking for:
- Customer Success Manager EMEA with:
- Previous experience managing accounts across Amazon DSP and Sponsored Ads as well as other marketplaces
- Strong analytical skills with ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media.
If this opportunity aligns and sounds of interest, get in touch for more information.
Customer Success Manager | Adtech in Oxford employer: Grey Matter Recruitment
Join a market-leading retail media AdTech platform that not only collaborates with some of the world's biggest brands but also fosters a vibrant work culture focused on innovation and growth. With over 600 global employees, this company offers exceptional employee development opportunities, a supportive environment for career advancement, and the chance to work with cutting-edge technology in a dynamic eCommerce landscape. Located in the UK, you will be part of a team that values your contributions and empowers you to drive success for clients across major marketplaces.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager | Adtech in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the AdTech space, especially those working with retail media. Use LinkedIn to connect and engage with industry professionals; you never know who might have a lead on your dream Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with Amazon DSP and Sponsored Ads. When you get the chance to chat with potential employers, share how you've turned data into actionable insights for clients.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer success and eCommerce strategy. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that match your skills. Don’t just wait for the right job to come to you—take the initiative and submit your application directly to us for a better chance at landing that Customer Success Manager position.
We think you need these skills to ace Customer Success Manager | Adtech in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience with Amazon DSP and Sponsored Ads, as well as any relevant analytical skills. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail media and how your background aligns with our mission. Don’t forget to mention specific brands or projects you've worked on that relate to our clients.
Showcase Your Analytical Skills:Since we’re all about data-driven insights, make sure to include examples of how you've turned data into actionable strategies in your previous roles. This will help us see your potential impact on our clients' success.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your AdTech Inside Out
Make sure you brush up on the latest trends in retail media and eCommerce, especially around platforms like Amazon DSP and Sponsored Ads. Being able to discuss how these tools can drive success for clients will show your expertise and passion for the industry.
✨Showcase Your Analytical Skills
Prepare to demonstrate how you've used data to derive insights in previous roles. Bring examples of how your analytical skills have led to successful outcomes for clients, as this is crucial for a Customer Success Manager in an AdTech environment.
✨Familiarise Yourself with CRM Tools
Since experience with CRM tools is essential, make sure you know the ins and outs of the systems you've used. Be ready to discuss how you've leveraged these tools to manage client relationships and track performance metrics effectively.
✨Understand the Client Journey
Think about how you would guide a client from onboarding to optimisation. Prepare to share your strategies for ensuring clients get maximum value from the platform, as this will highlight your understanding of the customer journey and your proactive approach.
