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- Tasks: Manage and grow client accounts, guiding them through onboarding and optimisation.
- Company: Market-leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a fast-paced industry with exciting career prospects.
- Why this job: Join a team that collaborates with top brands and drives eCommerce success.
- Qualifications: Experience in account management, strong analytical skills, and fluent in English & French.
The predicted salary is between 50000 - 60000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients.
You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:Market Leading Retail Media Platform with 600+ global employees, scaling across EMEA. Clients include Unilever, Mars, J&J, P&G.
The Role:- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces.
- Guide customers through onboarding, optimisation, troubleshooting, and expansion.
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities.
- Analyse customer feedback and performance data to deliver actionable insights.
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation.
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities.
- Previous experience managing accounts across Amazon and other marketplaces.
- Strong analytical skills with the ability to turn data into insights.
- Experience with CRM tools and reporting.
- Solid understanding of eCommerce strategy, retail media, and the Amazon ecosystem.
- Fluent in English & French, based in either the UK or France.
If this sounds like a good fit and you’d like to find out more information, drop me a note.
French-Speaking Customer Success Manager at Retail Media AdTech Platform in Luton employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Success Manager at Retail Media AdTech Platform in Luton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its clients. Knowing their key players, like Unilever and Mars, will show you’re genuinely interested. We want you to shine when discussing how you can help them grow!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with Amazon and other marketplaces makes you the perfect fit. We believe in showcasing your strengths and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can keep you top of mind. We love seeing candidates who are proactive and enthusiastic about the opportunity.
We think you need these skills to ace French-Speaking Customer Success Manager at Retail Media AdTech Platform in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and any relevant CRM tools you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about eCommerce and how your background makes you the perfect fit for guiding clients through their journey on our platform.
Showcase Your Language Skills: Since we’re looking for someone fluent in both English and French, make sure to highlight your language proficiency clearly. If you’ve worked in bilingual environments or with French-speaking clients, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Marketplaces
Make sure you brush up on your knowledge of Amazon and other key marketplaces. Understand the latest trends in retail media and how they impact eCommerce. This will show that you're not just familiar with the platform, but that you're genuinely interested in helping clients succeed.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've turned data into actionable insights. Think about times when your analysis led to improved client outcomes. This is crucial for a Customer Success Manager role, so be ready to impress with your analytical prowess!
✨Build Rapport with Stakeholders
During the interview, demonstrate your ability to build strong relationships with senior stakeholders. Share experiences where you've acted as a trusted advisor and how you’ve driven product adoption. This will highlight your interpersonal skills and strategic thinking.
✨Fluency Matters
Since the role requires fluency in both English and French, be prepared to switch between the two languages during the interview. This will not only showcase your language skills but also your comfort level in communicating with diverse clients.