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For Companies At a Glance
- Tasks: Manage and grow client accounts on major marketplaces like Amazon.
- Company: Leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and career growth opportunities.
- Other info: Fluency in English and Italian is essential for this role.
- Why this job: Join a team driving innovation in eCommerce with top brands.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
The Role:
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces
- Guide customers through onboarding, optimisation, troubleshooting, and expansion
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities
- Analyse customer feedback and performance data to deliver actionable insights
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities
Looking for:
- Previous experience managing accounts across Amazon and other marketplaces
- Strong analytical skills with ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem
- Fluent in English & Italian
If this sounds like a good fit and you’d like to find out more information, drop me a note.
Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in London employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you’re interested in. A friendly chat can lead to insider info and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Knowing their key brands like Unilever and Mars will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've turned data into actionable insights in past roles. This is crucial for a Customer Success Manager, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Italian-Speaking Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and understanding of eCommerce strategies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail media and how your background makes you the perfect fit for our team. Be sure to mention your fluency in Italian and English!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to manage accounts and drive product adoption. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Marketplaces
Make sure you brush up on your knowledge of Amazon and other key marketplaces. Understand the latest trends in retail media and how they impact eCommerce. This will show that you're not just familiar with the platform, but that you're genuinely interested in how it evolves.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've turned data into actionable insights. Think about times when you've used analytics to drive product adoption or improve client relationships. Being able to articulate this clearly will demonstrate your value as a Customer Success Manager.
✨Build Rapport with Stakeholders
During the interview, focus on how you can build strong relationships with clients. Share experiences where you've acted as a trusted advisor and helped clients navigate challenges. This will highlight your ability to manage accounts effectively and foster long-term partnerships.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios where you might need to troubleshoot a client's issue or present a strategic consultation. Practising these scenarios beforehand can help you feel more confident and showcase your problem-solving skills in real-time.