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For Companies At a Glance
- Tasks: Build strong relationships with enterprise clients and ensure they maximise our AI platform's value.
- Company: Join a leading AI SaaS company backed by top investors and innovative partners.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by helping brands leverage data for success.
- Qualifications: Experience in customer success for B2B SaaS and a consultative approach.
- Other info: Promote from within culture with global offices and exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and build relationships with an impressive roster of enterprise brands.
The Company
- AI Marketing Automation & Analytics SaaS
- $100m in funding from top investors
- 75% of managers promoted from within
- Global offices
- Meta, Shopify, Snowflake partners
The Role
- Take ownership and a hands-on, high-touch approach to key clients with a focus on product value
- Provide training, guidance and advice to clients to ensure optimum utilisation of the platform
- Ensure enterprise-level clients understand and make the best use of their data
Desired Skills & Experience
- Customer Success for a B2B SaaS Product
- Enterprise, high-touch clients
- Hands-on consultative approach
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Customer Service, Strategy/Planning, and Consulting
Industries: Marketing Services, Technology, Information and Media, and Software Development
Location: London, England, United Kingdom
Enterprise Customer Success Manager at AI Customer Data SaaS in London employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager at AI Customer Data SaaS in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by understanding the product inside out. Dive into the AI Customer Data SaaS world and know how it benefits enterprise clients. This will show your passion and help you stand out!
✨Tip Number 3
Practice your consultative approach! Role-play scenarios where you provide training or guidance to clients. This will help you feel more confident in demonstrating your hands-on skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Enterprise Customer Success Manager at AI Customer Data SaaS in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience with B2B SaaS products and any hands-on consultative approaches you've taken in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how you can bring value to our innovative AI SaaS product. Be sure to mention specific experiences that align with the job description.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Did you improve client retention rates or increase product utilisation? Numbers speak volumes, so let us see what you've accomplished!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Product Inside Out
Before the interview, make sure you understand the AI SaaS Customer Analytics and Engagement product thoroughly. Familiarise yourself with its features, benefits, and how it stands out from competitors. This will help you demonstrate your knowledge and passion for the product during the interview.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed enterprise-level clients. Highlight your consultative approach and how you've helped clients maximise their use of a product. This will show that you have the hands-on experience needed for the role.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s approach to customer success and how they measure client satisfaction. This not only shows your interest in the role but also gives you valuable insights into their expectations and culture.
✨Demonstrate Your Relationship-Building Skills
Since this role involves building relationships with key clients, be ready to discuss how you’ve fostered strong connections in previous positions. Share stories that illustrate your ability to engage with clients and provide them with value, ensuring they feel supported and understood.
