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- Tasks: Build strong relationships with clients and ensure they get the most from our AI platform.
- Company: Join a fast-growing AI marketing SaaS company with global reach.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of AI marketing and help brands succeed.
- Qualifications: Experience in SaaS, strong communication skills, and a passion for customer satisfaction.
- Other info: Exciting opportunity to work with innovative technology and global brands.
The predicted salary is between 36000 - 60000 £ per year.
This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS product with an impressive roster of global brands.
The Company: AIdata analytics SaaS offering, providing marketers with a deep understanding of their customers' behaviour and ability to automate highly relevant marketing content. Backed by significant funding, they are scaling across the globe fast and so it's an incredibly exciting time to join.
The Role:
- Own the client relationship and drive value from day one.
- Build trusted, strategic partnerships with key accounts.
- Connect the right people to the right stakeholders at the right time.
- Champion client needs across internal teams.
- Equip clients with the know-how to get the most from the platform.
- Keep clients ahead with timely product updates and rollout support.
Desired Skills & Experience:
- With a passion for driving customer satisfaction, you will have a high‐touch consultative approach and excellent knowledge of the SaaS marketing space.
- SaaS and Data platform experience, MarTech desirable.
- Extremely strong presentation and communication skills.
- Ability to articulate technical concepts at all levels.
- Strong analytical skills.
If you feel you have the relevant experience please reply to this advert or email your CV to yasmine@gmrecruit.co.uk.
Customer Success Manager at AI Marketing SaaS Platform in London employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager at AI Marketing SaaS Platform in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding the product inside out. Dive into the AI SaaS platform's features and benefits, and think about how you can help clients maximise their use of it. This will show your passion and knowledge during the conversation.
✨Tip Number 3
Practice your presentation skills! Since strong communication is key for this role, consider doing mock presentations with friends or family. Get comfortable articulating technical concepts in a way that’s easy to understand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success Manager at AI Marketing SaaS Platform in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your SaaS and MarTech experience, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can drive value for our clients. Be sure to mention any relevant achievements that demonstrate your consultative approach.
Showcase Your Analytical Skills: Since this role involves understanding customer behaviour, make sure to include examples of how you've used data to drive decisions in previous roles. We love seeing candidates who can articulate technical concepts clearly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our innovative team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand the AI SaaS product and its features. Familiarise yourself with how it helps marketers and the specific benefits it offers to clients. This will not only show your enthusiasm but also allow you to discuss how you can drive value for customers from day one.
✨Showcase Your Consultative Approach
Prepare examples that highlight your consultative skills and how you've built strong client relationships in the past. Think about times when you’ve successfully identified client needs and provided tailored solutions. This will demonstrate your ability to champion client needs across internal teams.
✨Master Your Presentation Skills
Since strong presentation skills are crucial for this role, practice articulating technical concepts clearly and confidently. You might want to rehearse a mock presentation on the product or a case study to showcase your communication prowess. Remember, clarity is key!
✨Stay Updated on Industry Trends
Research current trends in the SaaS and MarTech space, especially those related to customer behaviour analytics. Being able to discuss these trends during your interview will show that you’re not just knowledgeable but also passionate about driving customer satisfaction in a rapidly evolving industry.
