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For Companies At a Glance
- Tasks: Manage and grow client accounts on major marketplaces like Amazon.
- Company: Leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and career growth opportunities.
- Other info: Fluency in English and Italian is essential for this role.
- Why this job: Join a team driving innovation in eCommerce with top brands.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
The Role:
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces
- Guide customers through onboarding, optimisation, troubleshooting, and expansion
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities
- Analyse customer feedback and performance data to deliver actionable insights
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities
Looking for:
- Previous experience managing accounts across Amazon and other marketplaces
- Strong analytical skills with ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem
- Fluent in English & Italian
If this sounds like a good fit and you’d like to find out more information, drop me a note.
Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in Ipswich employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you’re interested in. A friendly chat can lead to insider info and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Knowing their key brands like Unilever and Mars will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've turned data into actionable insights in past roles. This is crucial for a Customer Success Manager, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Italian-Speaking Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and understanding of eCommerce strategies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail media and how your background makes you the perfect fit for our team. Be sure to mention your fluency in Italian and English!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to manage accounts and drive product adoption. Numbers speak volumes, so include metrics where possible to back up your claims.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Marketplaces
Make sure you brush up on your knowledge of Amazon and other key marketplaces. Understand their latest trends, updates, and how they impact retail media. This will show that you're not just familiar with the platforms but are genuinely interested in how they work.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've turned data into actionable insights. Think about times when your analysis led to successful outcomes for clients. This will demonstrate your ability to drive product adoption and identify upsell opportunities.
✨Build Rapport with Stakeholders
Think about how you can establish strong relationships with senior stakeholders. Prepare some strategies or past experiences where you successfully managed client relationships. This will highlight your capability as a trusted advisor.
✨Familiarise Yourself with CRM Tools
Since experience with CRM tools is essential, make sure you know the ins and outs of the systems you've used. Be ready to discuss how you've leveraged these tools to manage accounts and report on performance effectively.