At a Glance
- Tasks: Support and grow client accounts, guiding them through onboarding to optimisation.
- Company: Leading retail media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a vibrant team with over 600 employees across EMEA.
- Why this job: Join a market leader and help top brands maximise their eCommerce potential.
- Qualifications: Experience with Amazon DSP, strong analytical skills, and CRM proficiency.
The predicted salary is between 50000 - 65000 £ per year.
I'm working on a great new UK Customer Success Manager role with a leading retail media AdTech platform. Working with some of the world's biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon, Walmart, and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients, you'll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
Looking for:
- Customer Success Manager EMEA with:
- Previous experience managing accounts across Amazon DSP and Sponsored Ads as well as other marketplaces
- Strong analytical skills with ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media.
If this opportunity aligns and sounds of interest, get in touch for more information.
Customer Success Manager | Adtech in Hull employer: Grey Matter Recruitment
Join a market-leading retail media AdTech platform that not only collaborates with some of the world's biggest brands but also fosters a vibrant work culture focused on innovation and growth. With over 600 global employees, this company offers exceptional employee development opportunities, a supportive environment for career advancement, and the chance to work with cutting-edge technology in a dynamic eCommerce landscape. Located in the UK, you will be part of a team that values your contributions and empowers you to drive success for clients across major marketplaces.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager | Adtech in Hull
✨Tip Number 1
Network like a pro! Reach out to people in the AdTech space, especially those who work with retail media. Use LinkedIn to connect and engage with industry professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common Customer Success Manager scenarios. Think about how you'd handle onboarding or optimising client accounts. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've turned data into actionable insights in past roles. Bring examples of how your strategies have positively impacted client success—this will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search—so go ahead and take that step!
We think you need these skills to ace Customer Success Manager | Adtech in Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience with Amazon DSP and Sponsored Ads, as well as any relevant analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail media and how your background aligns with our needs. Be sure to mention specific experiences that demonstrate your ability to guide clients through their journey.
Showcase Your Analytical Skills:Since we're looking for someone with strong analytical skills, don’t shy away from sharing examples of how you've turned data into actionable insights in your previous roles. This will help us see your potential impact on our clients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your AdTech Inside Out
Make sure you brush up on the latest trends in retail media and eCommerce. Familiarise yourself with how platforms like Amazon DSP and Sponsored Ads work, as well as the specific challenges and opportunities they present. This will show your potential employer that you're not just interested in the role, but that you’re genuinely passionate about the industry.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive customer success in previous roles. Think of specific examples where your analytical skills led to actionable insights that benefited clients. Being able to articulate this clearly will demonstrate your value as a Customer Success Manager.
✨Familiarity with CRM Tools is Key
Since the role involves managing accounts and reporting, make sure you’re comfortable discussing your experience with CRM tools. Be ready to explain how you've used these tools to enhance customer relationships and track performance metrics effectively.
✨Understand the Customer Journey
Be prepared to talk about how you would guide customers through their journey on the platform. Think about onboarding strategies, optimisation techniques, and how you would help clients expand their use of the service. Showing that you can think strategically about the customer experience will set you apart.
