At a Glance
- Tasks: Manage and grow client accounts on major marketplaces like Amazon.
- Company: Leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, remote work options, and career development opportunities.
- Other info: Fluent in English and Italian; great chance to work with industry leaders.
- Why this job: Join a dynamic team and help top brands succeed in eCommerce.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Working with some of the world's biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon, Walmart, and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
The Role:
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces
- Guide customers through onboarding, optimisation, troubleshooting, and expansion
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities
- Analyse customer feedback and performance data to deliver actionable insights
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities
Looking for:
- Previous experience managing accounts across Amazon and other marketplaces
- Strong analytical skills with the ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem
- Fluent in English & Italian
If this sounds like a good fit and you'd like to find out more information, drop me a note.
Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in High Wycombe employer: Grey Matter Recruitment
As a leading Retail Media AdTech platform, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With over 600 global team members, we offer exceptional growth opportunities, competitive benefits, and the chance to work with renowned brands like Unilever and P&G. Join us in our vibrant EMEA office, where innovation meets collaboration, and make a meaningful impact in the eCommerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. We can’t stress enough how valuable personal connections can be in landing that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Knowing about their work with brands like Unilever and Mars will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've turned data into actionable insights in past roles. This is key for impressing them with your understanding of eCommerce strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and any relevant CRM tools you've used.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about eCommerce and how your background makes you the perfect fit for managing our clients. Be sure to mention your fluency in Italian!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive product adoption and client success. Numbers speak volumes, so include metrics where possible to back up your claims.
Apply Through Our Website:We love seeing applications come through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Marketplaces
Make sure you brush up on your knowledge of Amazon and other key marketplaces. Understand the latest trends and updates in retail media, as this will show your potential employer that you're proactive and well-informed.
✨Showcase Your Analytical Skills
Prepare to discuss how you've turned data into actionable insights in previous roles. Bring specific examples of how your analytical skills have driven success for clients, especially in eCommerce settings.
✨Build Rapport with Stakeholders
Think about how you can demonstrate your ability to build strong relationships with senior stakeholders. Have a few anecdotes ready that highlight your experience in guiding clients through onboarding and optimisation.
✨Be Ready to Discuss CRM Tools
Familiarise yourself with the CRM tools you've used in the past. Be prepared to explain how you've leveraged these tools to manage accounts effectively and drive product adoption.
