At a Glance
- Tasks: Manage and grow client accounts on major marketplaces like Amazon.
- Company: Leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, remote work options, and career development opportunities.
- Other info: Fluent in English and Italian; great chance to shape the future of retail media.
- Why this job: Join a dynamic team and work with top brands in eCommerce.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Working with some of the world's biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon, Walmart, and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
The Role:
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces
- Guide customers through onboarding, optimisation, troubleshooting, and expansion
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities
- Analyse customer feedback and performance data to deliver actionable insights
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities
Looking for:
- Previous experience managing accounts across Amazon and other marketplaces
- Strong analytical skills with the ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem
- Fluent in English & Italian
If this sounds like a good fit and you'd like to find out more information, drop me a note.
Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in Hemel Hempstead employer: Grey Matter Recruitment
As a leading Retail Media AdTech platform, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With over 600 global team members, we offer exceptional growth opportunities, competitive benefits, and the chance to work with renowned brands like Unilever and P&G. Join us in our vibrant EMEA office, where innovation meets collaboration, and make a meaningful impact in the eCommerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Knowing about their work with brands like Unilever and Mars will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing accounts across Amazon and other marketplaces. We want you to shine when discussing your analytical skills and eCommerce strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Italian-Speaking Customer Success Manager at Retail Media AdTech Platform in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and any relevant CRM tools you've used.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about eCommerce and how your background makes you the perfect fit for managing our clients. Be sure to mention your fluency in Italian!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive product adoption and client success. Numbers speak volumes, so include metrics where possible to back up your claims.
Apply Through Our Website:We love seeing applications come through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Marketplaces
Make sure you brush up on your knowledge of Amazon and other key marketplaces. Understand their latest trends, updates, and how they impact retail media. This will show that you're not just familiar with the platforms but are genuinely interested in how they work.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've turned data into actionable insights. Think about times when your analysis led to improved client outcomes or product adoption. This will demonstrate your strong analytical skills and your ability to drive results.
✨Build Rapport with Stakeholders
Think about how you can establish strong relationships with senior stakeholders. Be ready to share strategies you've used in the past to build trust and provide value. This is crucial for a Customer Success Manager role, so come prepared with examples.
✨Be Ready to Discuss CRM Tools
Familiarise yourself with the CRM tools you've used in previous roles. Be prepared to explain how you've leveraged these tools for reporting and managing client relationships. This will highlight your technical skills and readiness for the role.
