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For Companies At a Glance
- Tasks: Lead and scale a Customer Success team to enhance eCommerce experiences.
- Company: Fast-growing eCommerce SaaS with a people-first, collaborative culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Shape the future of retail logistics while driving success for top brands.
- Qualifications: Proven experience in leading Customer Success teams in tech environments.
- Other info: Join a dynamic team focused on innovation and customer satisfaction.
The predicted salary is between 72000 - 108000 £ per year.
Lead and scale a Customer Success function that helps world-class retailers unlock value from a world class ecommerce/logistics platform.
The Company:
- Award-winning digital checkout software, driving optimum eCommerce operations and retail logistics.
- Trusted by 1,500+ major brands including Macy’s, Gap and Selfridges to boost conversions and delivery efficiency.
- Strategic partner to all major Logistics companies.
- A fast-growing, people-first business with a collaborative, agile culture and a clear mission to shape the future of retail logistics.
The Role:
- Own and lead the full customer lifecycle, from onboarding and activation through renewals, expansion and enterprise relationships.
- Build structure, processes, KPIs and playbooks that bring clarity and consistency to Customer Success at scale.
- Lead, coach and grow a high-performing Customer Success team, creating a positive and accountable culture.
- Work closely with Product, Engineering and Sales to embed customer insight into roadmap decisions and growth opportunities.
Desired Skills and Experience:
- Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment.
- Strong track record of managing complex client relationships, driving retention and growing existing accounts.
- Data-driven and comfortable defining success metrics, reporting, tooling and lifecycle management.
- Confident communicator who thrives in cross-functional environments and builds trust quickly with customers and colleagues.
Head of Customer Success at Hyper Growth eCommerce SaaS employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success at Hyper Growth eCommerce SaaS
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce and SaaS space. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your expertise! Create a personal brand on platforms like LinkedIn. Share insights about Customer Success, eCommerce trends, or logistics innovations. This will position you as a thought leader and attract attention from hiring managers.
✨Tip Number 3
Prepare for interviews by understanding the company’s mission and values. Tailor your responses to show how your experience aligns with their goals, especially in scaling Customer Success teams and driving client retention.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to make an impact in the Customer Success space. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Head of Customer Success at Hyper Growth eCommerce SaaS
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in leading Customer Success teams and managing complex client relationships, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven retention and growth in previous roles. We love seeing data-driven results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re a people-first business, so showing us who you are and how you fit into our collaborative culture can make a big difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Be ready to discuss how you've used data to drive retention and growth in previous positions. This shows you understand the importance of being data-driven in a SaaS environment.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in leading and scaling teams. Think about specific instances where you built a positive culture or coached team members to success. This will demonstrate your ability to lead a high-performing Customer Success team.
✨Understand the Product Inside Out
Familiarise yourself with the company's digital checkout software and its impact on eCommerce operations. Being able to articulate how the product benefits retailers will show your genuine interest and help you connect with the interviewers.
✨Prepare for Cross-Functional Collaboration Questions
Since the role involves working closely with Product, Engineering, and Sales, be ready to discuss your experience in cross-functional environments. Share examples of how you've embedded customer insights into decision-making processes to drive growth opportunities.
