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For Companies At a Glance
- Tasks: Lead the Customer Success team and drive excellence in client relationships.
- Company: Join a fast-growing mobile-first contextual advertising platform with impressive clients like Apple and Amazon.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a scaling company with a strong track record and a focus on innovation.
- Qualifications: 6+ years in client-facing roles, preferably in Ad Tech or agencies.
- Other info: Work closely with founders and shape the future of customer success.
The predicted salary is between 43200 - 72000 £ per year.
Fantastic opportunity to lead the Customer Success function for a scaling mobile-first contextual advertising platform.
The Company:
- Founders have exited two ad tech companies previously
- Not reliant on IDFA tracking
- Clients include Apple, Amazon, Rovio
- 100% Year on Year growth
The Role:
- The Head of Customer Success will play a pivotal role in the platform's growth and future.
- Work closely with the founders
- Define strategy, refine processes, and drive excellence across Customer Success
- Grow the Customer Success team
Desired Skills/Experience:
- The Head of Customer Success should have a solid background in client-facing roles within the Ad Tech or agency space.
- Ideally 6+ years in Account Management
- Programmatic and/or Mobile experience desirable
- Ability to communicate effectively and interpret complex data
Head of Customer Success at Contextual Mobile Advertising Platform (London) employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success at Contextual Mobile Advertising Platform (London)
✨Tip Number 1
Network with professionals in the ad tech industry, especially those who have experience in customer success roles. Attend relevant events or webinars to connect with potential colleagues and learn more about the latest trends in contextual advertising.
✨Tip Number 2
Familiarise yourself with the specific challenges and opportunities within mobile-first contextual advertising. Understanding the nuances of this sector will help you articulate your vision for the Customer Success function during interviews.
✨Tip Number 3
Prepare to discuss your previous successes in client-facing roles, particularly how you've driven growth and improved customer satisfaction. Use specific metrics and examples to demonstrate your impact in past positions.
✨Tip Number 4
Research the company’s clients and their needs, such as Apple and Amazon. Tailor your approach to show how your experience aligns with their expectations and how you can enhance their customer success strategies.
We think you need these skills to ace Head of Customer Success at Contextual Mobile Advertising Platform (London)
Some tips for your application 🫡
Understand the Company: Research the Contextual Mobile Advertising Platform and its founders. Familiarise yourself with their previous successes in ad tech and their current growth trajectory to tailor your application.
Highlight Relevant Experience: Emphasise your experience in client-facing roles, particularly within Ad Tech or agencies. Make sure to detail your 6+ years in Account Management and any programmatic or mobile experience you have.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your ability to interpret complex data and communicate it clearly to clients.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements of the Head of Customer Success position. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at Grey Matter Recruitment
✨Understand the Company and Its Clients
Before the interview, research the company’s background, especially its founders and their previous successes in ad tech. Familiarise yourself with their clients like Apple and Amazon, as this will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Client-Facing Experience
Prepare to discuss your past experiences in client-facing roles, particularly in Ad Tech or agency settings. Highlight specific examples where you successfully managed accounts or improved customer satisfaction, as this aligns with the expectations for the Head of Customer Success.
✨Demonstrate Strategic Thinking
Be ready to talk about how you would define strategy and refine processes within the Customer Success function. Think of examples from your previous roles where you drove excellence and growth, as this will show your capability to lead the team effectively.
✨Communicate Complex Data Clearly
Since the role requires interpreting complex data, practice explaining data-driven insights in a simple and clear manner. Prepare to discuss how you have used data to inform decisions in past roles, which will showcase your analytical skills and communication abilities.
