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- Tasks: Manage and grow client accounts, guiding them through onboarding and optimisation.
- Company: Market-leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a rapidly scaling company with exciting career prospects.
- Why this job: Join a team that collaborates with top brands and drives eCommerce success.
- Qualifications: Experience in account management, strong analytical skills, and fluent in English & French.
The predicted salary is between 50000 - 60000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
The Role:
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces
- Guide customers through onboarding, optimisation, troubleshooting, and expansion
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities
- Analyse customer feedback and performance data to deliver actionable insights
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities
Looking for:
- Previous experience managing accounts across Amazon and other marketplaces
- Strong analytical skills with ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem
- Fluent in English & French based in either the UK or France
If this sounds like a good fit and you’d like to find out more information, drop me a note.
Locations
French-Speaking Customer Success Manager at Retail Media AdTech Platform in Hampshire, Portsmouth employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Success Manager at Retail Media AdTech Platform in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. We recommend knowing their key products and recent news. This shows you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience with Amazon and eCommerce strategies. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. We believe it shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace French-Speaking Customer Success Manager at Retail Media AdTech Platform in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with eCommerce and retail media, especially any work you've done with platforms like Amazon. We want to see how you can bring value to our clients!
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from sharing examples where you've turned data into actionable insights. We love seeing how you’ve used data to drive success in previous roles!
Be Personable: As a Customer Success Manager, building relationships is key. Use your application to show off your communication skills and how you’ve successfully managed client relationships in the past. We’re looking for someone who can connect with our clients!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Stuff
Make sure you brush up on the latest trends in retail media and eCommerce, especially around platforms like Amazon. Familiarise yourself with the company’s clients and their needs, as well as any recent updates in the industry. This will show that you're not just interested in the role but also invested in the sector.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive insights in your previous roles. Think of specific examples where your analytical skills led to successful outcomes for clients. Being able to articulate this clearly will demonstrate your value as a Customer Success Manager.
✨Build Rapport
Since you'll be managing relationships with senior stakeholders, practice building rapport during the interview. Use active listening techniques and ask insightful questions about their experiences. This will help you come across as a trusted advisor right from the start.
✨Fluency is Key
As this role requires fluency in both English and French, be prepared to switch between the two languages during the interview. This will not only showcase your language skills but also your ability to communicate effectively with diverse clients.