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- Tasks: Manage and grow client portfolios, guiding them through onboarding and optimisation.
- Company: Market-leading Retail Media Platform with a global presence.
- Benefits: Join a dynamic team with opportunities for growth and development.
- Other info: Fluency in English and French is essential; remote work options available.
- Why this job: Be a trusted advisor for top brands and drive impactful eCommerce strategies.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:
- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
The Role:
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces
- Guide customers through onboarding, optimisation, troubleshooting, and expansion
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities
- Analyse customer feedback and performance data to deliver actionable insights
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities
Looking for:
- Previous experience managing accounts across Amazon and other marketplaces
- Strong analytical skills with ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem
- Fluent in English & French based in either the UK or France
If this sounds like a good fit and you’d like to find out more information, drop me a note at yasmine@gmrecruit.co.uk.
French-Speaking Customer Success Manager at Retail Media AdTech Platform employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Success Manager at Retail Media AdTech Platform
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Knowing their products and recent news will show you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Customer Success Manager. Highlight your analytical skills and ability to turn data into actionable insights.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace French-Speaking Customer Success Manager at Retail Media AdTech Platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and understanding of eCommerce strategies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail media and how your background makes you the perfect fit for guiding our clients through their journey.
Showcase Your Language Skills: Since we’re looking for someone fluent in both English and French, make sure to highlight your language proficiency. If you’ve worked with French-speaking clients before, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Marketplaces
Make sure you brush up on your knowledge of Amazon and other key marketplaces. Understand their dynamics, trends, and how they impact retail media. This will show that you're not just familiar with the platform but also passionate about helping clients succeed.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive insights in previous roles. Bring examples of how you've turned customer feedback into actionable strategies. This will demonstrate your ability to analyse performance data effectively.
✨Build Rapport with Stakeholders
Think about how you can establish strong relationships with senior stakeholders. Prepare examples of how you've acted as a trusted advisor in the past, and be ready to discuss your approach to strategic consultation.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might need to guide a hypothetical client through onboarding or troubleshooting. Practise these scenarios beforehand so you can showcase your customer success skills confidently.