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- Tasks: Manage and grow client accounts, guiding them through onboarding and optimisation.
- Company: Market-leading Retail Media AdTech platform with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a rapidly scaling company with exciting career prospects.
- Why this job: Join a team that collaborates with top brands and drives eCommerce success.
- Qualifications: Experience in account management, strong analytical skills, and fluent in English & French.
The predicted salary is between 50000 - 65000 £ per year.
Working with some of the world’s biggest brands, this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise. Helping to support and grow a portfolio of commerce clients.
You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the platform.
The Company:- Market Leading Retail Media Platform
- 600+ global employees
- Scaling across EMEA
- Clients include: Unilever, Mars, J&J, P&G
- Manage and grow a portfolio of commerce clients across Amazon and key marketplaces
- Guide customers through onboarding, optimisation, troubleshooting, and expansion
- Act as a trusted advisor, driving product adoption and identifying upsell opportunities
- Analyse customer feedback and performance data to deliver actionable insights
- Build strong relationships with senior stakeholders, providing strategic eCommerce consultation
- Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities
- Previous experience managing accounts across Amazon and other marketplaces
- Strong analytical skills with ability to turn data into insights
- Experience with CRM tools and reporting
- Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem
- Fluent in English & French based in either the UK or France
If this sounds like a good fit and you’d like to find out more information, drop me a note.
French-Speaking Customer Success Manager at Retail Media AdTech Platform in Exeter employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Success Manager at Retail Media AdTech Platform in Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its clients. Knowing their key players, like Unilever and Mars, will help us tailor our answers and show we’re genuinely interested.
✨Tip Number 3
Practice common interview questions, especially around customer success and eCommerce strategies. We want to be ready to showcase our analytical skills and how we can drive product adoption.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you note can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great way to reiterate our fit for the position.
We think you need these skills to ace French-Speaking Customer Success Manager at Retail Media AdTech Platform in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Amazon and other marketplaces, and don’t forget to showcase your analytical skills and any relevant CRM tools you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about eCommerce and how your background makes you the perfect fit for guiding clients through their journey on our platform.
Showcase Your Language Skills: Since we’re looking for someone fluent in both English and French, make sure to highlight your language proficiency clearly. If you’ve worked in bilingual environments or with French-speaking clients, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Marketplaces
Make sure you brush up on your knowledge of Amazon and other key marketplaces. Understand the latest trends in retail media and how they impact eCommerce. This will show that you're not just familiar with the platform, but that you're genuinely interested in helping clients succeed.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've turned data into actionable insights. Think about times when your analysis led to improved client outcomes or upsell opportunities. This will demonstrate your ability to drive product adoption and optimise client performance.
✨Build Rapport with Stakeholders
During the interview, focus on your relationship-building skills. Share experiences where you've successfully managed senior stakeholders and provided strategic consultation. Highlighting your ability to connect with clients will show that you can be a trusted advisor.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios where you might need to guide a hypothetical client through onboarding or troubleshooting. Practise these scenarios beforehand so you can confidently demonstrate your customer success approach and problem-solving skills.