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- Tasks: Drive actionable insights and provide platform training to enterprise clients.
- Company: Leading Marketing Intelligence SaaS with a strong focus on machine learning.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Join a trusted company backed by significant funding and make an impact in eCommerce.
- Qualifications: Experience in Enterprise Customer Success and strong analytical skills.
- Other info: Work with a world-class Data Science team in a collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
The Company Highly sophisticated machine learning customer insights and automationBacked by $100m+ in funding2 out of 3 managers promoted from withinTrusted by global leaders in eCommerce & gamingOffices in New York, London & more500+ employees + world-class Data Science teamThe Role High touch, data centric and product focussedPlatform training, guidance and advice to clients to ensure optimum utilisation of the platformEnsure Enterprise customers understand their customer data and drive actionable insightsDesired Skills & Experience Enterprise Customer Success within B2B SaaSHighly analytical, comfortable presenting data insightsHigh touch consultative approachSeniority level Mid-Senior levelEmployment type Full-timeJob function Customer Service, Consulting, and AnalystMarketing Services, Software Development, and RetailLondon, England, United Kingdom
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Enterprise Customer Success Manager at Marketing Intelligence SaaS employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager at Marketing Intelligence SaaS
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections that can give you an edge.
✨Tip Number 2
Prepare for the interview by diving deep into the company's products and services. Understand how they leverage machine learning for customer insights. This will show your genuine interest and help you discuss how you can drive actionable insights for enterprise clients.
✨Tip Number 3
Practice your presentation skills! Since the role requires presenting data insights, get comfortable explaining complex information in a simple way. You could even do mock presentations with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance of being noticed by the hiring team. Let’s get you that dream job!
We think you need these skills to ace Enterprise Customer Success Manager at Marketing Intelligence SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience in B2B SaaS and any analytical skills that show you can drive actionable insights.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how your consultative approach has made a difference in previous roles. Be specific about your achievements!
Showcase Your Analytical Skills: Since we’re looking for someone highly analytical, don’t shy away from including examples of how you've used data to influence decisions or improve customer experiences in your past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Grey Matter Recruitment
✨Know Your Data
As an Enterprise Customer Success Manager, you'll need to be highly analytical. Brush up on your data interpretation skills and be ready to discuss how you've used data to drive insights in previous roles. Prepare examples that showcase your ability to present complex data in a digestible way.
✨Understand the Product
Familiarise yourself with the company's platform and its features. Think about how you can help clients optimise their use of the product. During the interview, demonstrate your understanding of the product's capabilities and how they align with customer needs.
✨Consultative Approach
This role requires a high-touch, consultative approach. Be prepared to discuss how you've built relationships with enterprise clients in the past. Share specific examples of how you've guided clients through challenges and helped them achieve their goals using your expertise.
✨Showcase Your Passion for Customer Success
Express your enthusiasm for helping customers succeed. Talk about what customer success means to you and how you’ve gone above and beyond to ensure client satisfaction. This will show that you're not just looking for a job, but that you genuinely care about making a difference for clients.
