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- Tasks: Lead a high-performing team to ensure client success and drive measurable impact.
- Company: Join a hyper-growth AdTech platform transforming eCommerce advertising.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact with top-tier clients like Apple and Amazon.
- Qualifications: Experience in Commerce/Retail Media and strong client relationship skills.
- Other info: Be part of an award-winning company with 100% growth year-on-year.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Director, Customer Success â AI Retail Media AdTech SaaSExciting opportunity to join a hyperâgrowth Retail Media AdTech platform transforming how the world\âs leading eCommerce brands approach omnichannel advertising. Own key enterprise client relationships, drive measurable impact, and lead a highâperforming client success team.
The Company
$80 million in VC funding
100% yearâonâyear growth for 5 years
Clients include Apple, Amazon, Facebook
The RoleAs Director, Client Success, you\âll play a pivotal role in ensuring the success of the company\âs most strategic clients.
Build and grow relationships with Tier 1 enterprise clients, ensuring longâterm success
Lead and mentor a clientâfacing team, implementing best practices to deliver results
Collaborate crossâfunctionally with Product, Sales, and Solutions to drive adoption and innovation
Shape account strategy and client development to maximize impact
Desired Skills & Experience
Extensive experience within the Commerce / Retail Media space, with a solid understanding of Amazon Ads
Confident working with highâvalue clients, utilising handsâon expertise to guide account strategy and client development
Exposure to other Marketplaces / Channels beneficial, but not essential
Experience leading clientâfacing teams desirable
For more information or to apply for this role, please email your CV to mhairi@gmrecruit.co.uk
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Director, Customer Success at AI Retail Media AdTech SaaS employer: Grey Matter Recruitment
Contact Detail:
Grey Matter Recruitment Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Director, Customer Success at AI Retail Media AdTech SaaS
â¨Tip Number 1
Network like a pro! Reach out to connections in the Retail Media and AdTech space. Attend industry events or webinars, and donât be shy about introducing yourself. We all know that sometimes itâs not just what you know, but who you know!
â¨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their challenges and how your experience can help solve them. We want you to walk in with confidence, ready to discuss how you can drive measurable impact for their Tier 1 clients.
â¨Tip Number 3
Showcase your leadership skills! If youâve led client-facing teams before, share those experiences during interviews. Weâre looking for someone who can mentor and inspire others, so highlight your successes in building high-performing teams.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Weâre excited to see how you can contribute to our hyper-growth journey in transforming omnichannel advertising.
We think you need these skills to ace Director, Customer Success at AI Retail Media AdTech SaaS
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director, Customer Success role. Highlight your experience in the Commerce/Retail Media space and any relevant achievements that showcase your ability to drive client success.
Craft a Compelling Cover Letter: Use your cover letter to tell us why youâre the perfect fit for this role. Share specific examples of how you've built relationships with high-value clients and led successful teams. This is your chance to show your personality and passion for the industry!
Showcase Your Impact: When detailing your past roles, focus on measurable outcomes. We want to see how you've driven results and made a difference for your clients. Use numbers and specific examples to illustrate your impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you donât miss out on any important updates from us!
How to prepare for a job interview at Grey Matter Recruitment
â¨Know Your Stuff
Make sure youâre well-versed in the Retail Media AdTech landscape. Brush up on the latest trends, especially around omnichannel advertising and how major players like Amazon Ads operate. This will show your potential employer that youâre not just interested in the role but also passionate about the industry.
â¨Showcase Your Client Success Stories
Prepare specific examples of how you've built and maintained relationships with high-value clients in the past. Highlight measurable impacts you've made, as this aligns perfectly with the role's focus on driving results for enterprise clients.
â¨Demonstrate Leadership Skills
Since you'll be leading a client-facing team, be ready to discuss your leadership style and experiences. Share how you've mentored others and implemented best practices that led to team success. This will help them see you as a strong candidate for guiding their high-performing team.
â¨Cross-Functional Collaboration
Be prepared to talk about your experience working with different departments like Product and Sales. Discuss how youâve collaborated to drive innovation and adoption in previous roles. This will show that you understand the importance of teamwork in achieving client success.
